To succeed, retailers are having to do more for less, significantly streamlining their processes so they can compete on price and deliver superior customer service.
Outsourcing can give retailers the opportunity to focus solely on their top line. By handing over back office business processes to an expert third party, in-house staff can concentrate on looking after customers and adding value to the business, with the assurance that their administrative and non-core tasks are in good hands.
We have worked with some of the UK’s largest retail businesses, including Tesco and Marks and Spencer, to help them drive down costs, increase efficiency and improve service provision to both staff and customers.
Innovative Shareholder Solutions
For Marks and Spencer, Equiniti provides both Shareholder Services and Employee Services. As a forward-looking company, Marks and Spencer is keen to explore innovations that benefit customers, shareholders and staff. We enabled the first ever 'Dividend plus' card, allowing shareholders to receive dividends on a pre-paid card they could use to shop in-store.