We improve the performance and effectiveness of our clients' businesses by reducing their on-going costs and exceeding everyday service requirements. We collaborate with our clients to find innovative ways of doing this.
We design our services to make us easy to do business with. Our people have earned us global accreditation for customer service. The quality of our support for clients and their shareholders is shown in the many industry awards we win.
In April 2016, we won Best Share Registrar at the UK Stock Market Awards.
In November 2016, we received the Best Registrar award at the Investors Chronicle & Financial Times Investment Management & Wealth Managements Awards.
Technology + Knowledge + Expertise = Smart Solutions
Sirius is our custom built platform for registration, dividend and shareplan administration. This technology platform can handle vast processing volumes and supports 18 million shareholder accounts. We also use Sirius to process more than £39 billion in payments each year, on behalf of our clients.
Selector is our custom-built client portal, which gives you easy and immediate access to the live share registration and employee data in Sirius. It also provides intuitive reporting tools and secure file transfer.
Our specialists enhance our technology by providing the very best service delivery. Our Contact Centre was awarded the Customer Contact Association (CCA) Global Standard© Version 6 for its multi-channel contact centre, becoming one of only a handful of contact centres in the UK to hold the coveted global accreditation.
Equiniti is the only share registrar to hold the Customer Contact Association (CCA) Global Standard Accreditation four years running.
In November 2016, we won Best Customer Service at the Shares Awards 2016.