We efficiently match prime and more complex customers with a large and flexible panel of UK lenders for personal and second charge lenders, providing a loan decision within seconds.
The development of the EQ Sourcing system has enabled Equiniti Gateway to select lender panels that provide whole of market coverage or tailored to meet the more specific needs of target marketing initiatives.
The comprehensive lender criteria information and access to non-logging insight data ensures that customers are introduced to lenders that are likely to accept them for a loan and protect their credit profile.
The direct feed to lenders eliminates the customer requirement to re-key application data, resulting in accept credit decisions within seconds of the data submission which significantly improves conversion rates.
The loan management system delivers supporting emails and SMS functionality providing lender results to the customer and manages workflow to Equiniti Gateway personnel throughout the process. The loan management system is integrated within the contact centre to support multiple customer contact strategies.
The customer journey to fulfilment is delivered via a robust loan management system and fully supported by qualified and trained personnel providing support and guidance to the customer throughout the process.
The Equiniti Gateway solution provides a comprehensive, fully configurable, on-line and real time management information. The information will allow instant access to a full suite of application data to monitor performance and support future marketing strategies.