EQ Riskfactor Loan & Mortgage

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Insight-powered loan and mortgage servicing that enable businesses to deliver more powerful, effective and responsible lending solutions.

Humanising the digital experience. Keeping your customer at the core of what we do.


A Trusted Partner for Large Financial Institutions

Digital Transformation – By eliminating time-consuming, manual processes you can focus on customers with more complex requirements.

Continuous Improvement - extensive experience in scaling up teams and protecting business as usual service levels throughout the transition.

Self Service Approach – Support with a multi-channel self service approach which reduces contact centre workload and puts the customer in control.

Flexible Technology – Our API-led approach makes it easy to integrate with existing technology and deliver innovative solutions that adapt with your changing requirements.

Unrivalled Expertise – Our extensive industry experience, combined with high skilled people, gives us an unparalleled level of service


Our lending services are designed to move with the times, be flexible and grow with your business. No one knows lending like we do. So we enable businesses to offer responsible and innovative lending experiences that aren’t just modern, they are better.

Our expertise in end-to-end loan management enables banks, mortgage providers and financial institutions to offer unrivalled depth of functionality through a single, integrated and scalable solution.

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Modern and Innovative Solutions


Outstanding ​Technology​


Fully​ Compliant​


Bespoke​ Reporting​


Centre of Excellence


Experienced Team


Flexible and Scalable Solutions

EQ Credit Services In Numbers

2.2m

telephone calls received annually

250,000

hours invested in talking to our clients’ customers every year

20s

we take to answer more than 80% of incoming calls

50+

NPS 

95%

Customer Satisfaction Score


Delivering Customer Service Excellence

We’ve invested more than £2 million in our customer experience centre technology. Our best-in-class, cloud-based systems enable us to work anywhere, any time, on any channel.

Our proprietary tools enable you to discover a full picture of your customers through:

  • Measurement of call handling times and repeat calls
  • Speech analytics that map the patterns of individual or groups of calls at a phoneme level
  • Intelligent customer recording that enables the simple tracing and review of a calls
  • Quality tools that allow our teams to evaluate all of the attributes of a customer interaction from a single screen

Talk To One Of Our Experts Today

Contact us to find out more about our loan and mortgage outsourcing solutions.

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Connect With Our Experts

Will Ellis

Will Ellis
Sales Director

Will is Sales Director at EQ Credit Services and thinks flexible technology-led solutions that are industry compliant are essential for success. He is focused on delivering innovative lending solutions that exceed customer expectations.

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Cassie Stephenson

Cassie Stephenson
Chief Operating Officer

Cassie is leading the setup of the mortgage customer service centre for Homes England’s Help to Buy Scheme. She is focused on customer-facing service and support functions and has over 20 years of experience working in financial, customer and mortgage operations.

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Kieron Meakin – Business Development Director

Kieron Meakin
Business Development Director

Kieron has an insight-led consultative approach to helping financial institutions invest in the right technology and services. He is focused on ensuring those solutions deliver powerful, relevant and compliant solutions to the end consumer.

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Find out how we can help you. 

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