Mortgage Services

Mortgage servicing and technology supporting big decisions

Servicing, platform and compliance services

Transforming The Mortgage Industry

Beyond Conventional Mortgage Servicing

Combining expert FCA compliant outsource servicing with EQ Borrowbox, EQ’s mortgage servicing and post completion platform. The fresh open API approach is complemented with EQ Credit Services experience in delivering functionally rich lending platforms. The solution provides banks, building societies and other specialist mortgage businesses with a modern platform that is supported by a team of experienced case management experts.

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Mortgage Servicing

Our highly skilled team of mortgage servicing specialists are ready to take care of your portfolio allowing you to concentrate on growing your business. We know mortgages, we can help you grow.

Scalable outsourced services from origination to arrears management
The ability to evolve with your business
FCA regulated services to help mitigate risk
A flexible agile approach to adapt quick to market changes and ready to scale up to any requirement

Mortgage Platform

EQ Borrowbox, is our digital end-to-end mortgage origination, servicing and post completion platform.

We’ve taken our award-winning lending platform and super-sized the functionality, capability and flexibility
With an injection of contemporary mortgage expertise, an open API approach and digital first thinking we’re shaking up the mortgage market
We offer a streamlined intelligent platform built with both lenders and consumers in mind

Mortgage Broking

EQ Gateway is an FCA regulated specialist mortgage provider, matching customers with often complex circumstances to the most appropriate product to suit their individual needs.

A dedicated team with access to a wide range of UK lenders
Trusted advice on first and second charge mortgages
Expert knowledge to help identify a solution in often complex situations.

LATEST CASE STUDY

Mortgage Services: Homes England

EQ Credit Services will partner with Homes England on five-year deal supporting Help to Buy customers.

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Connect With Our Experts

Will Ellis

Will Ellis
Sales Director

Will is Sales Director at EQ Credit Services and thinks flexible technology-led solutions that are industry compliant are essential for success. He is focused on delivering innovative lending solutions that exceed customer expectations.

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Cassie Stephenson

Cassie Stephenson
Head of Mortgages

Cassie is leading the setup of the mortgage customer service centre for Homes England’s Help to Buy Scheme. She is focused on customer facing service and support functions and has over 20 years of experience working in financial, customer and mortgage operations.

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Zoe Jackson

Zoe Jackson
Operations Director

Zoe is an EQ mortgages expert with considerable experience in the mortgage lending industry. Working with lenders, introducers, mortgage advisors and brokers to deliver innovative solutions to non-conforming customers.

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2021 Building Society Sector Report

EQ Credit Services is proud to be a sponsor and participant in the latest report from Whitecap Consulting, produced in partnership with the Building Societies Association.

This powerful annual report gives a comprehensive view of the strategic landscape for this sector.
Focusing on the roles of strategy, mutuality, regionality and technology, also looking closely at the mortgage and savings market.

Read the report

Insights

We work with some of the largest customer-facing organisations in the UK. Find out how we support them.

Hodge

Single loan platform for residential and BTL mortgages transforms application process for customers.

EQ Wins Contract To Administer Help To Buy Equity Loan

EQ Credit Services will partner with Homes England on five-year deal supporting Help to Buy customers.

Five Aspects Of Unsecured Credit Servicing We Can Apply To Mortgages

In today's fragmented market, adaptive loan servicing technology is helping lenders meet diverse customer needs.