We enable clients to create a single customer view from across all channels of communication from email, web form and telephone through to social media.
Our highly configurable software means that we can rapidly implement a solution that allows you to capture, track and manage complaints through to resolution. With integrated, sophisticated business intelligence tools, our clients can understand the root cause of their complaints to prevent systemic issues going undetected.
With over 20 years’ experience, we have a strong focus on quality which is reflected in our ISO9001 and ISO10002 accreditations. Our technology also holds an FSTech Award for Best Use of IT in Retail Banking.
As a trusted partner to the financial services industry, we work with 65 financial services brands and our client list includes some of the world’s leading customer-facing organisations. Today, we have over 1,000 financial services consultants working on-site across the UK, and we also deployed one of Europe’s largest complaint handling systems to one of the ‘Big Four’ banks with over 70,000 users.