Single Customer View
We create a single customer view for our clients to govern all channels of communication: email, web form, telephone and social media. Being highly configurable, our software allows a fast solution that can capture, track and manage complaints through to resolution. To prevent systemic issues going undetected, our integrated business intelligence tools, inform clients of the root cause of complaints.
As a trusted partner to the financial services industry, we work with 65 financial services brands and our client list includes some of the world’s leading customer-facing organisations. Our experience includes deploying one of Europe’s largest complaint handling systems to one of the ‘Big Four’ banks with over 70,000 users.With over 20 years’ experience, our strong focus on quality is reflected in our ISO9001 and ISO10002 accreditations. Our technology also holds an FSTech Award for Best Use of IT in Retail Banking.