EQ Customer Management Software, Data and Specialist Resource

The Power Of Three

We help the UK's largest customer-facing companies to streamline their operations, reduce costs through automation, enhance data quality, reduce the burden of regulation, and improve the quality of all customer interactions. We do this through our people, proprietary technology and customer insight.

Specialist Resources

Insight 7 800X600

We can swiftly increase your staffing capabilities and offer a wide range of key skills including compliance support, project management, customer complaints handling, technical calculations, and risk management expertise.

  • Fill skills gaps and help your teams to manage peaks in activity with our interim resources
  • Ensure continued adherence to your service levels by using our managed services teams to own projects within your business
  • Remove a problem for your own staff with our outsourced team, who can run the whole project from our dedicated contact centre

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Customer Management Technology

CM Technology3 800X600

We transform customer-facing operations for our clients who have seen up to 75% increases in employee productivity using our customer and complaints management intelligent automation software.

  • Create seamless, multi-channel customer journeys that automate compliance
  • Best practice customer management and complaints handling expertise fully integrated within the platform
  • Trusted by global companies for rapid and scalable enterprise-wide, business transformation projects

On-Premise   Cloud-Based

Data

Insight 1 800X600

We combine our 20 years’ experience of streamlining customer engagement processes with unrivalled data cleansing and management capabilities to build robust, effective multi-channel customer journeys.

  • Maximise efficiencies by reviewing existing procedures and stripping away legacy processes
  • Identify cost savings through introducing automation and effective quality assurance
  • Get more from your data by ensuring it’s accuracy and quality

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Customer Management In Numbers

Together or separately, our customer management solutions have delivered some powerful results for our clients.

75 %

increase in employee productivity

14 m

GBP cost saving achieved by outsourcing team

50 %

reduction in complaints volumes

75 %

quicker case resolution

2 m

GBP saving achieved through automation

LATEST CASE STUDY

Empowering Lloyds Staff To Improve Customer Service

EQ has helped Lloyds Banking Group to empower 70,000 frontline employees worldwide to directly record any customer concerns or complaints. As a result of our solution, Lloyds are now able to resolve 90% of these customer queries the first point of contact.

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Get In Touch

To find out more about how Equiniti’s unique single supplier model can deliver an enhanced customer experience for your customers, talk to us today.

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Our Latest Customer Management Insights

People

Championing The Vulnerable In Utility Services

How utility regulators are improving provision for those at risk as the gap between good and bad customer service continues to widen.

Finance

FCA to rev up regulation of the motor finance industry

We look at how firms can pre-empt the expected reviews and additional regulation and evidence that they are acting

Communications

A duty of care: how telecoms need to cater for their vulnerable customers

How Ofcom’s ‘Fairness for Customers’ initiative ensures no customers are forgotten.

Technology

5 Drivers Determining the Future of the Energy Sector

Climate change, customers, regulation, technology, skills and workforce are the five pillars leading to the radical transformation of the sector by 2050.

Governance

Turning Moments Of Truth Into Lasting Loyalty

Customer perception is all about ‘Moments of Truth’, those touchpoints when a person engages with a business. From the moment we’re exposed to a brand to when we obtain products and services or seek support, these touchpoints can positively or negatively reinforce our views.

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