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EQ is delighted to launch our new cloud-based complaints management platform for financial services organisations.
We help the UK's largest customer-facing companies to streamline their operations, reduce costs through automation, enhance data quality, reduce the burden of regulation, and improve the quality of all customer interactions. We do this through our people, proprietary technology and customer insight.
We can swiftly increase your staffing capabilities and offer a wide range of key skills including compliance support, project management, customer complaints handling, technical calculations, and risk management expertise.
We transform customer-facing operations for our clients who have seen up to 75% increases in employee productivity using our customer and complaints management intelligent automation software.
We combine our 20 years’ experience of streamlining customer engagement processes with unrivalled data cleansing and management capabilities to build robust, effective multi-channel customer journeys.
Together or separately, our customer management solutions have delivered some powerful results for our clients.
increase in employee productivity
GBP cost saving achieved by outsourcing team
reduction in complaints volumes
quicker case resolution
GBP saving achieved through automation
LATEST CASE STUDY
EQ has helped Lloyds Banking Group to empower 70,000 frontline employees worldwide to directly record any customer concerns or complaints. As a result of our solution, Lloyds are now able to resolve 90% of these customer queries the first point of contact.
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To find out more about how Equiniti’s unique single supplier model can deliver an enhanced customer experience for your customers, talk to us today.
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