EQ Complaints Professional - Equiniti

Expert Technology For Financial Services Firms

EQ Complaints Professional draws from 20 years of regulatory experience and is a fully automated, FCA compliant complaints management system.

FCA compliance made easy

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Transform and streamline the way you manage your regulated complaints with our pre-configured, cloud-based solution.

  • Automated Regulatory Workflows – Fully FCA compliant workflows 
  • Automated FCA Reporting – Regulator's standard complaints returns and reports generated automatically 
  • MI And Root Cause Reporting – Business improvement and trend analysis 
  • Data Security – Robust on-premise level security in the cloud
  • Easy To Install – Little input required from your IT team

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Expertise at every step

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Reduce the regulatory risk to your business with our automated workflows and fully integrated best practice advice.

  • Easy To Use – Intuitive system with expert guidance integrated at every step 
  • Enforce FCA Compliance – Automated decision-making ensures best practice amongst users 
  • Integrated Alerts – Never miss a deadline with inbuilt, FCA compliant timescales 
  • MI And Root Cause Reporting – Business improvement and trend analysis 
  • Single System Solution – All information and documents held in one place 

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Quick and fair resolutions

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Deliver consistently high quality customer outcomes using our automated compliance decision-making process.

  • Workload Management – Oversight tools reduce bottlenecks and maximise capacity
  • Integrated Alerts – Never miss a deadline with inbuilt, FCA compliant timescales 
  • Enforce FCA Compliance – Automated decision-making ensures best practice amongst users 
  • FOS Integration – Embed FOS processes and record all investigations
  • Full Audit Trail - Control and monitor access and actions throughout

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EQ's Complaint Management Expertise

40 %

of all UK regulated complaints are managed by EQ

20 +

years' experience in regulated complaint handling

270 m

customers worldwide are served by our systems

55

financial services brands trust us to manage their complaints

Watch our video to find out how EQ Complaints Professional can benefit your business

  • FCA compliance made easy with automated decision-making
  • Expertise at every step with integrated best practice advice
  • Quick and fair resolutions delivering high quality customer outcomes
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Helping To Guide Your Team

Our team manages regulated complaints solutions for some of the world's largest financial services companies. They’ve taken their knowledge and experience and built it into our cloud-hosted solution.

Andrew Edler

Transforming business approaches and operational effectiveness for over 25 years.

Naresh Ramjee

Delivering best-fit technical solutions for businesses for over 25 years.

Adam Cooper

Delivering innovative customer management solutions for the UK's best known brands.

Get Started With EQ Complaints Professional

If your organisation manages 500-50,000 complaints per year, our experts are here ready to help you take the next step. Get in touch today.

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How We Make A Difference For You

Our on-premise solution has brought our clients these efficiencies, EQ Complaints Professional can do the same for you.

75 %

increase in employee productivity

75 %

quicker case resolution

90 %

of customer queries resolved at first contact

50 %

reduction in complaints volumes

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