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Delivering Optimised Remediation Solutions

Cutting costs. Increasing efficiency. Faster time to live.

Equiniti recently helped a retail bank to achieve projected savings of C.£14m through the use of automation to deliver a remediation project.

Equiniti was selected by a large retail bank to provide outsourced services for remediation of 500,000 unsecured debts across multiple brands. The bank had conducted a proactive review and identified a potential breach, which could have been detrimental to customers. We delivered this project as a fully managed service and was ready to remediate the first cases within 3 months of agreeing to proceed. This included the set-up of a physical location, bespoke case handling solution (MMX) and full end-to-end capabilities including printing and payments.

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Equiniti worked collaboratively with the retail bank to:

  • Identify the population and defined a strategy to deal with each category
  • Provide a comprehensive management structure
  • Introduce a robust case-handling system to drive automation
  • Share remediation best practice – from concept to delivery
  • Adhere to stringent physical and information security standards
Equiniti 3 D Stills Drummer Cropped

Our activities:

  • Checked a representative sample of cases
  • Handled customer queries and exceptions
  • Issued final offer letters and made payments
  • Implemented the service quickly

Our results:


policies across multiple brands

85% reduction

in handling time (automated vs manual)

18 case categories

complex project requiring different workflows



of cost savings passed through to client

12 month

project duration


of cases automated

Optimising delivery

By adopting a phased approach, we were able to start remediating customers just three months after the project began.

Case Management Automation


To find out more about how Equiniti can help your organisation, get in touch with us today.

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