Delivering Optimised Remediation Solutions - Equiniti
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Delivering Optimised Remediation Solutions

Cutting costs. Increasing efficiency. Faster time to live.

Equiniti recently helped a retail bank to achieve projected savings of C.£14m through the use of automation to deliver a remediation project.

Equiniti was selected by a large retail bank to provide outsourced services for remediation of 500,000 unsecured debts across multiple brands. The bank had conducted a proactive review and identified a potential breach, which could have been detrimental to customers. We delivered this project as a fully managed service and was ready to remediate the first cases within 3 months of agreeing to proceed. This included the set-up of a physical location, bespoke case handling solution (MMX) and full end-to-end capabilities including printing and payments.

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Equiniti worked collaboratively with the retail bank to:

  • Identify the population and defined a strategy to deal with each category
  • Provide a comprehensive management structure
  • Introduce a robust case-handling system to drive automation
  • Share remediation best practice – from concept to delivery
  • Adhere to stringent physical and information security standards
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Our activities:

  • Checked a representative sample of cases
  • Handled customer queries and exceptions
  • Issued final offer letters and made payments
  • Implemented the service quickly

Our results:

500,000

policies across multiple brands

85% reduction

in handling time (automated vs manual)

18 case categories

complex project requiring different workflows

 

£14m

of cost savings passed through to client

12 month

project duration

65%

of cases automated

Optimising delivery

By adopting a phased approach, we were able to start remediating customers just three months after the project began.

Case Management Automation

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To find out more about how Equiniti can help your organisation, get in touch with us today.

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