I think they've been very proactive, that’s part of their strengths in terms of they've clearly done a lot of the things that people have asked them to do before and with that, they are able to bring a lot of value in terms of revolutionising how things might look or might work better or more efficiently or in, I think that's where they come to the fore a little.
They took that whole problem away from me.
To be fair, they were very, very good at delivering what I needed. They helped me develop a steady process, that's where they brought value to the table for me, expertise value. They delivered that for me in an environment that had lots of change. I was able to deliver a service level that was well within the regulatory expectations for responses on remediation for the customers that we were remediating.
Equiniti has taken away the day-to-day hassle and deals with all the low value, low level issues of the project to enable me to focus on higher value, strategic and forward-thinking activities.