Making a Difference - Our Results - Equiniti
Making A Difference

Making a Difference - Our Results

Our approach has significant benefits for our customers

75% INCREASE IN EMPLOYEE PRODUCTIVITY

Up to 80% reduction in processing time

15 - 25% reduction for more complex cases

30 - 40% reduction in manual processing through automation

Up to 90% reduction in training and on-boarding for staff

I think they've been very proactive, that’s part of their strengths in terms of they've clearly done a lot of the things that people have asked them to do before and with that, they are able to bring a lot of value in terms of revolutionising how things might look or might work better or more efficiently or in, I think that's where they come to the fore a little.

75% IMPROVED SPEED OF RESOLUTION

Decision, manual process and production automation

Dramatically speeds up E2E case time

Automated letters meet FCA requirement

They took that whole problem away from me.

60% REDUCTION IN SUPPORT COSTS

50% reduction in team leader time through process automation

60% reduction in retrospective quality checking through increased upfront data validation

To be fair, they were very, very good at delivering what I needed. They helped me develop a steady process, that's where they brought value to the table for me, expertise value. They delivered that for me in an environment that had lots of change. I was able to deliver a service level that was well within the regulatory expectations for responses on remediation for the customers that we were remediating.

30% REDUCTION IN CLAIMS COSTS

65% reduction in decision review through better data analysis

£2.3 million savings through automated redress below a threshold level

Equiniti has taken away the day-to-day hassle and deals with all the low value, low level issues of the project to enable me to focus on higher value, strategic and forward-thinking activities.

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To find out more about how Equiniti can help your organisation, get in touch with us today.

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