Pension Scheme Management

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Your Pension Partner

For over 185 years we have worked with pension schemes, members, managers and trustees to deliver lifetime support for people and their benefits. We support over 4.2 million pensioners and annuitants on our pension platforms.

Pension Administration​

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No scheme is too large or too complex for EQ.
Deliver better accuracy, better efficiency and better automation for you and your members.

  • Solutions for DB, DC, CARE and Hybrid schemes
  • Support for your scheme, whether open, closed, or undertaking risk mitigating activity
  • Services underpinned by award-winning software
  • Clear and comprehensive MI with dashboard style reporting
  • Member self-service including mobile access
  • Mortality checking and member tracing

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Pension Software

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Superior understanding of pension administration.
By offering our clients the highest standard of pension administration software, we enable the very best service now, and into the future for trustees and members.

  • Our proprietary administration platform, Compendia, ensures a seamless and smooth user experience
  • Comprehensive access to management information
  • A vast array of pensions functions, actions and content
  • Automated benefit calculations
  • Document management
  • Member self-service portals

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Local Government Pension Schemes

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A market leader in the provision of administration and specialist IT solutions for Local Government Pension Schemes (LGPS) and the wider the public sector.
With validation from the independent National LGPS Framework, Compendia LGPS will match your every need.

  • Workflow automation to provide a powerful calculation engine
  • Set up online work requests to allow members to manage their own pension
  • Work management and oversight to allocate the tasks to the right team member
  • Real-time management information to get comprehensive performance reports
  • Member self service tools to give your members the information they need

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Data Solutions

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Reduce the risk associated with poor pension scheme data.
We provide a robust, bespoke, value for money solution, to deliver highly complex and sensitive projects.

  • Reconciliation and rectification of pension scheme benefits for active, deferred, pensioner and dependant members
  • Contracting-out liabilities services for GMP reconciliation, rectification and equalisation
  • Pension scheme benefit audits
  • Pension data analysis and resolution
  • Pension scheme de-risking support

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The Pensions Powerhouse In Numbers

Technology innovates our offering but 185 years of knowledge informs our response.

13 m

scheme members served

97 %

positive rating in member surveys


in payments per annum to pensioners and annuitants across 180 countries 

30 %

reduction in costs for some clients due to efficiencies created


locations to service pensions across the UK with 1,250 colleagues


The GMP Equalisation Trailblazers

It is now over two years since the landmark High Court ruling that confirmed that trustees need to act on GMPs. The Hays Pension Scheme team set itself the challenge of future proofing its Scheme in preparation for a buy-out by moving forward with a GMP equalisation project early. Read our new case study to see how they got on.


Meet The Teams

Administration Team​

1,400 pension colleagues are responsible for the day-to-day administration of all types of schemes; DB, DC, CARE and Hybrid. The team has a broad range of experience and knowledge in pension administration and customer care.

IT Team

Over 200 staff supporting our technology, responsible for developing, maintaining and deploying multiple platforms across Workplace Pensions.

Relationship Team

Our relationship management teams cultivate strong individual and organisational relationships through an environment of mutual trust and respect to deliver exceptional customer service for you.

Get In Touch

Our clients trust us to deliver pensions administration, no matter the scale or complexity and we can do the same for you.

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Award-Winning Technology At Our Heart

EQ was recently awarded Pension Scheme Administrator Of The Year 2021 At The European Pensions Awards. EQ was recognised for our dedication to supporting clients, as well as our innovation in our digital-first technology approach to support scheme members.

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Do I Have To Run GMP Equalisation On My Whole Scheme At Once?

It is often said that no two pension schemes are the same. Though a cliché, it is true that every scheme is just a little bit different and needs to be treated as such.


How to Contact Your Members About GMP Equalisation, And What They Need To Know

Communication is not always easy. When it comes to communicating important information to members on technical matters, that is so much tougher. It can not only seem an impossible task, but can be the making or breaking of any project, undoing so much progress if it doesn't work.


What Happens If I Cannot Trace A Member For GMP Equalisation?

Research shows that 10% of us will change our address at least once in any given year, so it is perfectly understandable how pension schemes lose contact with some of their members.


Introducing The CDC Pension

CDC is a new type of pension scheme into which employers and employees pay a fixed rate of contributions to the scheme, and members are paid pensions with variable increases (and possible, but rare decreases).


Start Preparing For Pensions Dashboards

We recently saw the release of PASA guidance on how to start preparing for pensions dashboards. Chris Connelly, Propositions and Solutions Director, looks at why this is an essential step for the pensions dashboards project.

Are You A Pension Scheme Member? We're Here To Help.

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