Transfer agent transition

Migration risk is the main reason issuers stay with an agent they have outgrown. This guide sets out EQ's four-phase transition process, the milestone schedule with owners and timing, and the documents you will need, so you can see the work before you commit to it.

A practical guide for issuers evaluating a change of transfer agent. Inside:

• The four phases, Discovery, Planning, Transition and Production, and what happens in each
• A 20-item business integration milestone schedule showing who owns each task and in which week
• Who does what across your Relationship Manager, EQ's Business Integration Unit and your prior agent
• A sample termination letter and a sample shareholder welcome letter
• The transfer agent questionnaire and the Depository Trust and Clearing Corporation change form you will complete
• Shareholder frequently asked questions you can adapt for your own communications
  
  

Your shareholders see one letter. Your team sees a named project manager and a dated plan.