EQ opens new Milwaukee service excellence center, creating 180 jobs

Wednesday, May 15, 2019

Parkland Place to provide support to existing sites and improve business continuity plans as EQ expands capabilities in the U.S.

EQ, transfer agent to many of America's leading companies and five million of their shareholders, is pleased to announce the opening of a new office in Milwaukee, Wisconsin. The investment is expected to bring 180 jobs to Milwaukee’s northwest side.

Parkland Place will provide further scale and service capabilities in support of EQ’s 670 U.S clients, extending the existing Centers of Excellence in the Twin Cities, New York and Philadelphia. Shareholders of some of the most recognized brands in America will be served from Parkland Place, through an inbound call center, walk-in service counter and additional client service operations, including managing correspondence.

Forming part of the acquisition strategy, Parkland Place will also strengthen EQ’s resilience, with the location able to handle shareholder operations for the whole of EQ if required.

Guy Wakeley, Chief Executive of Equiniti, commented: “This exciting new U.S. expansion strengthens our proposition in the world’s largest market. Building further scale and developing additional capabilities allows us to continually improve the market leading customer experience we deliver.  Our investment supports our strategy of being the transfer agent of choice in the U.S. market.”

Todd May, Chief Executive Officer of EQ, commented: “Investing in Wisconsin allows us access to a high quality, talented and diverse workforce who are committed to delivering fantastic service.  We are delighted to welcome our new colleagues to join the EQ family.  The business has been performing well with strong retention of our blue-chip clients, and this new Center of Excellence will further enhance the service we are able to offer to new and existing clients across the U.S., which remains our highest priority.”

Mark R. Hogan, Secretary & CEO of the Wisconsin Economic Development Commission, the State’s lead economic development organization, commented: “As a global company, EQ had numerous options for this investment and we thank company leaders for their commitment to Wisconsin and for creating family-supporting jobs in Milwaukee. EQ is the latest company to establish or expand operations in Wisconsin because of the state’s outstanding business climate and dedicated workforce.”

For more information:

EQ (U.S. contact)
Kristin Baker, Director of Demand Generation  
Telephone: 651 306 4425
Email: kristin.baker@equiniti.com

Notes to Editor:

EQ provides shareholder services to many of America’s leading companies, helping them with record keeping, dividend payments, plan administration, communications and corporate actions.

We are the part of Equiniti Group, listed on the London Stock Exchange, a global provider of financial solutions which helps businesses operate more effectively and connects people with their financial future. Our global team is over five thousand strong and comprises of 750 specialists in the delivery of transfer agent services and over a thousand technology professionals. Together, we are responsible for delivering services to some of the world’s most well recognized brands and 29 million of their customers.