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Without Boundaries – Redefining Regulated Business


How To Empower Colleagues To Support Consumers

In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.


FCA Continues Customer Focus With New Consumer Duty Consultation

EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.


Remediation Resource: Should You In Or Outsource?

Organisations are working hard to demonstrate commitment to customers whilst reassuring the regulator and executive management of their ability to manage risk.


The Customer Focussed Future Of The Consumer Credit Sector

The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.


Letting Customer Voices Be Heard

In this article, Adam Green, EQ’s Chief Risk Officer explores the changing relationship between businesses and consumers and how important it is for businesses to listen to consumers as well as regulators.

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