We reveal the latest consumer attitudes to unsecured credit.
In Episode 4, Equiniti Experts discuss the complex and important issue of vulnerability.
Find out how we support vulnerable pension scheme members and annuitants.
Exploring how Share Plans can adapt in line with today’s workforce.
Keep up-to-date with industry changes and updates impacting share registration and employee share plans.
In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.
EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
Organisations are working hard to demonstrate commitment to customers whilst reassuring the regulator and executive management of their ability to manage risk.
The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.
In this article, Adam Green, EQ’s Chief Risk Officer explores the changing relationship between businesses and consumers and how important it is for businesses to listen to consumers as well as regulators.