Data Protection Complaints Procedure
If you want to make a complaint about something which has not gone as expected or are unhappy with our service, you can find details about how to get in touch with us on our Contact Us page.
What is a Data Protection complaint?
A data protection complaint is a formal concern or dissatisfaction about how we have handled your personal data.
Examples may include being concerned that your personal data has not been handled correctly, you are having difficulties in accessing your personal information or exercising your rights under data protection legislation.
How we deal with complaints
We will acknowledge your complaint within three working days.
At times we may require you to verify who you are. We will contact you requesting proof of your identity if this is required. This may include copies of your Passport, Driving Licence, or a recent bill showing your postal address.
We will undertake an investigation and aim to resolve complaints as quickly as possible, but always within four weeks. If we are unable to resolve your complaint quickly, we will keep you updated at regular intervals.
Once we have completed our investigation we will provide you with an outcome response.
We will keep a record of your complaint for seven years
If you are unhappy with the outcome of your complaint, you always reserve the right to complain to your supervisory authority, in the UK this is the Information Commissioner’s Office (ICO) https://ico.org.uk/make-a-complaint/