1. Who we are
Equiniti Limited (EL) is one company within the Equiniti Group. Our main business is administration services. Our registered address is Highdown House, Yeoman Way, Worthing, BN99 3HH and our ICO registration number is: Z1028602.
EL is a 'Data Controller'. This means that we are responsible for deciding how and why we hold and use personal data about you.
If you have any questions about our website or services, please contact 0333 2076574 from the UK or +44 121 4150965 from overseas.
2. Products and Services covered by this Privacy Notice
Death Notification Service - www.deathnotificationservice.co.uk
IMPORTANT
This Privacy Notice relates only to the webpages that you log into as part of the portal service listed above and your online account for the notification of a death.
3. How we collect your personal data
We may collect and process the following personal data about you:
Information you provide to us
- By filling in forms on our website(s) so that we may contact you.
- By corresponding with us by phone, e-mail, live-chat, social media channels or otherwise.
- Application/registration forms/identification documentation.
- Entering surveys; and
- When you report any problem or complaints with our website, products and services.
Information we collect about you
- Information about how you logged on and off our website(s), including your IP address, information about your visit, your browsing history, and how you use our website. This will include the capture of your location information - please see our Cookie Policy for further information on this.
- If you contact us via social media, we may collect details from your social media account.
Information we receive from third parties
- As part of our identity and financial crime checking procedures with credit reference agencies, fraud detection agencies and registration or stockbroking industry exchanges.
- From third parties when you have instructed or agreed for them to pass information to us or as part of their offering services to you.
- From online advertising networks (for example Google) through whom we place advertisements. The information we obtain varies from network to network. It often summarises the actions of lots of people and so does not enable us to identify you individually. It relates to what you view, click on, and access through websites in their network, including the subject matter of the website you started at and where you subsequently go. It might also include their analysis of your behaviour across the wider internet and a profile of you. If you are unhappy about this happening, you should look out for 'settings' and 'Do Not Track' options in online advertisements and in the privacy and cookies functionality on your devices and consider changing your settings to block third party cookies in particular. We do not control the information on you that such networks obtain, or the technology they use to do so.
Special types of data
The law and other regulations treat some types of personal information as special. We will only collect and use this information if the law allows us to do so. Special types of data are:
- Criminal convictions and offences.
- Genetic and bio-metric data.
- Health data including gender.
- Racial or ethnic origin.
- Religious or philosophical beliefs; and
- Trade union membership.
Keeping your personal data up to date
The personal data we hold may include your name, postal address, email address and phone number, date of birth and financial information to enable us to contact you and respond to your enquiries as well as provide you with our products and services.
It is important to us that the personal data we hold about you remains accurate and up to date at all times, but we need your help in doing this. Please let us know as soon as anything needs updating or correcting.
Other people's personal data
The information you give us, or that we collect through your use of our services, may contain your or another person's personal data. If you provide us with information about another person, you confirm that they have appointed you to act for them, they consent to you providing their personal data to us and any processing of their personal data and that you have informed them of our identity and the purpose for which their personal data will be processed - as set out in this Privacy Notice.
4. Why we collect your personal data
In the table below we demonstrate why and how we use your personal data as well as providing the legal reasons which we rely upon.
| Why we use your personal data | How we use your personal data | Lawful Basis |
| Provision of services, including the administration and management of customer records | To manage and operate your online account with us to facilitate the provision of services, this includes retaining records of your instructions and telephone calls and keeping your online account records up to date.
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| Marketing our products and services |
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| Improving our products and services | To identify service improvements such as when troubleshooting, undertaking data analysis, testing new products, using your personal data for research, statistical and survey purposes.
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5. How long we hold your personal data
Personal data will not be retained for longer than necessary for us to achieve the purpose for which we obtained your personal data. We will then either securely delete it or anonymise it so that it cannot be linked back to you. We review our retention periods for personal data on a regular basis.
We will retain personal data for 15 months 1 day after the last active login, for the reasons noted below:
- To respond to enquiries and complaints.
- To demonstrate that your instructions were carried out properly; and
- To maintain records to meet rules and regulatory requirements that are applicable to the request you made or the service you were using.
For full details of our retention policies, please contact us on 0333 2076574 from the UK or +44 121 4150965 from overseas.
For full details of our retention policies, please contact us.
6. Further Information
For more information relating to how we process your personal data please see our Further Information page.