1. Who we are
ProSearch Asset Solutions Limited (ProSearch) is one company within the Equiniti Group. Our main business is asset reunification services.
Our registered address is Highdown House, Yeoman Way, Worthing BN99 3HH and our ICO registration number is: Z6328897.
2. Products and Services covered by this Privacy Notice
This notice applies to our ProSearch asset reunification services.
If you have questions about our products and services please contact us: 0371-384-2735
3. How we collect your personal data
The personal data we hold includes your name, postal address, email address and phone number, date of birth, financial information and for some transactions we may collect additional information about you such as your National Insurance Number and Nationality to enable us to provide you with your asset reunification option.
We collect your personal data through a variety of different ways:
Information you provide to us
- By using our website(s);
- By corresponding with us by post, phone, e-mail, live-chat or otherwise;
- Application and registration forms/identification documentation; and
- Entering surveys.
Information we collect about you when you use our services
- Images and voice recordings of your communications with us for quality control, training, security and regulatory purposes, but these can also capture your location i.e. use of home landline number.
Information we receive from third parties
- As part of our identity and financial crime checking procedures with credit reference agencies, fraud detection agencies and registration or stockbroking industry exchanges as well as public information sources; and
- From third parties when you have instructed or agreed for them to pass information to us, such as your appointed agents.
Special types of data - The law and other regulations treat some types of personal information as special. We will only collect and use this information if the law allows us to do so:
- Criminal convictions and offences.
- Genetic and bio-metric data.
- Health data including gender.
- Racial or ethnic origin.
- Religious or philosophical beliefs.
- Trade union membership.
Keeping your personal data up to date
It is important to us that the personal data we hold about you is accurate and up to date at all times, but we need your help in doing this. Please help us by ensuring that you let us know as soon as anything needs updating or correcting.
Other people’s personal data
The information you give us in your application form or other related documents, or that we collect through your use of our services, may contain your or another person’s personal data. If you provide us with information about another person, you confirm that they have appointed you to act for them, they consent to you providing their personal data to us and any processing of their personal data and that you have informed them of our identity and the purpose for which their personal data will be processed – as set out in this Privacy Notice.
4. Why we collect your personal data
In the table below we demonstrate why and how we use your personal data as well as providing the legal reasons which we rely upon.
Under Data Protection legislation we must always have a legal reason for processing your personal data. One of the legal reasons is when we use your personal data for our legitimate interests, this is usually when we have a business reason, however, we must always ensure that we take your interests into consideration too, and ensure that the use is fairly balanced. We tell you below when we rely on legitimate interests and what our legitimate interests are.
| Why we use your personal data | How we use your personal data | Lawful Basis |
| Provision of our services | To facilitate the reunification of assets, this includes updating our internal records and the main Register of Assets held with third parties.
|
|
| Prize draws, offers, marketing of our products and services |
|
|
| Profiling | Understanding our customers: We can place you into groups of customers with similar attributes, such as locations were sterling is not the predominate currency. This is called profiling and we use it to identify how we can best deliver our service to you as well as tailor our service offerings and only provide you with information that is relevant to you. |
|
| Financial crime | We analyse your personal data for financial crime and fraud risk purposes in accordance with UK regulations which are placed upon us. This can include:
|
|
| Improving our products and services |
|
|
5. How long we hold your personal data
Personal data will not be retained for longer than necessary for us to achieve the purpose for which we obtained your personal data. We will then either securely delete it or anonymise it so that it cannot be linked back to you. We review our retention periods for personal data on a regular basis. We retain your personal data in order:
- To respond to enquiries and complaints;
- To demonstrate that your instructions were carried out properly; and
- To maintain records to meet rules and regulatory requirements that are applicable to the administration of the contract.
For full details of our retention policies, please contact us.
6. Further Information
For more information relating to how we process your personal data please see our Further Information page.