Greater knowledge per share

The partner of choice across all stages of the corporate lifecycle. EQ is an industry leading provider of ownership data management, analytics and advisory services to public and private companies as well as mutual funds.

We’re #1 in the U.S. market for IPOs, Information Agent and Mutual Fund Proxy services. 

We’re #1 transfer agent for customer satisfaction in the U.S. based on independent research by Group 5 and #2 transfer agent by market share.

We look after 12.2m shareholders, working with c3,300 clients and trusted to deliver by 35% of the S&P 500.

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Powering the UK’s PLCs

EQ manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business.

Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 19 years.

Today we hold 10m shareholder records and pay around £30bn in dividends each year We look after 1.1m share plan participants. We process over 1m transactions annually across our platforms.

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Here throughout

EQ’s transforming the retirement & pensions markets with leading administration and technology solutions. Providing member and policyholder administration and technology services; we’re trusted experts to many of the UK’s largest public and private sector schemes, long-term savings and retirement providers, no matter the scale and complexity. With innovative solutions we support our clients’ evolving needs.

We’re here throughout, for the pensioners and annuitants on our platforms as they journey to and through retirement. We work across the retail and workplace wealth, life, pension markets and deliver solutions to members and policyholders.

Supporting over 13m pension scheme members on our platforms. Paying ~£15bn to pensioners and annuitants across 135 countries each year. In the UK around 35% of pensioners are paid by our systems. Technology innovates our offering but over 188 years of knowledge informs our response.

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Solving complex customer challenges

EQ improves the performance of regulated customer service and complaints operations through four core services: consultancy, resourcing, technology, and insights. Delivering large-scale customer-facing projects for over 20 years, clients include 11 of the UK’s leading banks and 55 financial services brands. Our people and platforms help clients process ~1.3m complaints each year.

Through specialist resourcing we can swiftly boost a business’s customer-facing capabilities to fill skills gaps, manage peaks in activity, or run an entire project through an outsourced team.

Our award-winning complaints and feedback management platforms optimise and streamline customer resolution operations, creating a centre of excellence and revealing valuable, actionable customer MI.

We transform the way businesses help their customers with our practical customer resolution consultants. Using digital complaints insight, we reveal trends, costs, and causes of complaints in order to review existing ways of working, strip away legacy processes and introduce automation.

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