Greater knowledge per share

Equiniti is a leading provider of ownership data management, analytics, and advisory services, supporting public and private companies, as well as employee share plans.

We are a trusted provider for corporate governance, investor relations, and shareholder engagement, managing share registers, handling large-scale corporate actions, and facilitating IPOs with precision.

In the U.K., we act as share registrar for 48% of the FTSE 100, with client relationships averaging 14 years. We manage over 9 million shareholder records, process over 1 million transactions annually, and distribute £34 billion in dividends each year.

In the U.S., we are the #1 provider for IPOs, Information Agent, and Mutual Fund Proxy services. We also rank as the #1 transfer agent for client satisfaction (Group 5) and #2 by market share. We serve 12.2 million shareholders across 3,300 clients, including 35% of the S&P 500.

From IPOs to ongoing shareholder management, EQ delivers the expertise, technology, and actionable insights companies need to achieve their goals.

Here throughout

EQ’s transforming the retirement and pensions markets with leading administration and technology solutions. Providing member and policyholder administration and technology services; we’re trusted experts to many of the UK’s largest public and private sector schemes, long-term savings and retirement providers, no matter the scale and complexity. With innovative solutions we support our clients’ evolving needs. 

We’re here throughout, for the pensioners and annuitants on our platforms as they journey to and through retirement. We work across the retail and workplace wealth, life, pension markets and deliver solutions to members and policyholders.

Supporting over 13m pension scheme members on our platforms. Paying ~£15bn to pensioners and annuitants across 135 countries each year. In the UK around 35% of pensioners are paid by our systems. Technology innovates our offering but over 189 years of knowledge informs our response.

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Solving complex customer challenges

EQ improves the performance of regulated customer service and complaints operations through four core services: consultancy, resourcing, technology, and insights. Delivering large-scale customer-facing projects for over 30 years, clients include 11 of the UK’s leading banks and 55 financial services brands. Our people and platforms help clients process ~1.3m complaints each year.

Through specialist resourcing we can swiftly boost a business’s customer-facing capabilities to fill skills gaps, manage peaks in activity, or run an entire project through an outsourced team.

Our award-winning complaints and feedback management platforms optimise and streamline customer resolution operations, creating a centre of excellence and revealing valuable, actionable customer MI.

We transform the way businesses help their customers with our practical customer resolution consultants. Using digital complaints insight, we reveal trends, costs, and causes of complaints in order to review existing ways of working, strip away legacy processes and introduce automation.

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