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EQ: Purposefully Driven


Care For Every Customer, Simplify Every Transaction

Chief Customer Officer, Amy Madden explains why accessibility is key to delivering EQ’s purpose.


COVID-19 And Mental Health: Coordinating An Effective Response

According to the Mental Health Foundation, the proportion of adults who were “coping well with the stress of the pandemic” fell from 73% to 63% between March and November last year.


How To Take An Evidence-based Approach To Understanding And Prioritising Employees’ Needs

Society has seen a broad change in recent years; change that has shaped expectations. We live in a feedback culture, in the consumer world at least, where we enjoy a myriad of opportunities to express our views.


Using Technology To Support Borrowers In Difficult Times

At the beginning of the COVID-19 pandemic the Financial Conduct Authority (FCA) moved swiftly to put in place measures to support users of certain consumer credit products.


Responsible Reward For The Long Term: How To Create A Truly Responsible LTIP strategy

Companies talk a lot about the environmental, social and governance (ESG) agenda, but it’s questionable whether this is born out in executive reward strategy. Long-Term Incentive Plans (LTIPs) are still very much weighted towards financial measures of success.

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