Apprenticeship Divisions Compliments And Complaints Policy And Procedure

This policy is guided by our commitment to transparency, fairness, and continuous improvement across Equiniti’s apprenticeship provision. It ensures that all learners, employers, and partners have a clear and accessible way to share positive feedback or raise concerns. Our approach is underpinned by principles of respect, accountability, and timely resolution, supporting a high-quality experience for everyone engaged in our programmes.