Corporate Responsibility

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As EQ grows, our responsible business ambition is to ensure that we do so in a responsible and sustainable way.

For us this means advocating for our customers, our local communities, our suppliers, our colleagues and the environment in decisions we make. We recognise that this is a journey, and we don't expect to have it right straight away. We are working on embedding principles of responsible business through our focus on collaborative partnerships and strong governance.

Our purpose is to care for every customer and simplify every transaction. Becoming a responsible business is integral to achieving that goal.

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  • We strive to get it right from the start.
  • We commit to engage in customer digitisation journeys to promote inclusive design.
  • We will work to improve outcomes through raising awareness and involvement in user experience (UX) and content design.
  • We build mutually beneficial relationships with key clients to better understand customer needs.
  • We will develop accessibility standards and identify opportunities to drive improvements.


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  • EQ has an inclusive culture which aims to make all colleagues feel safe and supported.
  • We provide opportunities for our colleagues and customers to learn and grow with us.
  • We offer a diverse range of networks and communities for our colleagues and customers to participate in.


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  • We are a collaborative friend to national and local charities, offering skills exchange’s and mutually beneficial opportunities to deliver better customer outcomes for all.
  • We are committed to helping young people develop, building strong partnerships with local schools and colleges. 
  • We empower colleagues to support causes which matter to them, offering volunteering days and opportunities to give.


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  • We are committed to carrying out our work in a way that is mindful of our planet and minimises our environmental impact.
  • We seek to integrate environmental considerations into business decisions and are working towards setting a net-zero target.


Our Policies And Statements

It is important to us that our policies embody who we are as an organisation and reflect the societies in which we operate.

Policies and statements

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