Simplifying complex administration to deliver an enhanced customer experience
End Of Life Services For Businesses
Throughout the end of life administration process, it is more important than ever that your customer service is of the highest standard.
EQ can help your business to make the often complicated processes of registering a death and managing a deceased customer’s estate as quick and easy as possible for bereaved families, friends and administrators.
In doing so, we enable your business to build a reputation for being both supportive and sensitive when dealing with consumers at a time when many are at their most vulnerable.
Death Notification Service
The Death Notification Service (DNS) has been created to enable your customers to tell multiple companies that they need to register a death with just a single online notification.
This means that relatives won’t have to speak to multiple companies telling them their extremely difficult and painful news numerous times.
In signing up to the scheme, your company is reducing the emotional and administrative burden on the relatives of your customers as well as your own customer service teams.
This not only improves their experience, but also your reputation.
Estate Administration Services
Our specialist team of estate management experts provide your business with account closure, estate administration and end of life support services for your customers.
We do not simply carrying out a transaction, but provide a holistic service to ensure your customers have the best advice and support at all times including:
- Offering a single contact for death notifications across multiple channels
- Full customer support with estate management and probate enquiries
- Bereavement specialists that fully integrate with your customer service team
Helping Your Customers Through The Process
300
k
notifications of death processed per annum
6800
hrs
of unnecessary calls avoided
1
bn+
GBP in inheritance payments distributed
550
+
years’ experience in complex estate administration
Talk To Us Today
Find out more about how the Death Notification Service and our Estate Administration teams can work for you and your customers.
Get in touchInsights
Article
Living To Be An Octogenerian?
With men as well as women in the UK now living well into their 80's, how can we prepare?
Video
Bereavement Services Principles
Darren Charles, Head of the Equiniti Contact Centre, explains Equiniti’s approach to Bereavement Services.
Case Study
Paragon Case Study
EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service.
Video
How The DNS Works
The Death Notification Service is a free service which allows you to notify a number of banks and building societies (financial institutions) of a person's death, at the same time.
News Release
Equiniti Announces Partnership With Certainty The National Will Register
A strategic relationship offering all customers’ access to the Certainty Will Search and the National Will Register, enabling the customer to locate the last known Will of the recently deceased and give peace of mind.
If you're an individual we can help you with the estate administration process in the following ways:
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Register a death with multiple organisations via a single online form using our Death Notification Service
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Get help and advice on how to manage a shareholder’s estate on Shareview
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Find out how our complete estate administration service EQ Benefactor can help you through the probate process