Simplifying complex administration to deliver an enhanced customer experience
EQ can help your business to make the often complicated processes of registering a death and managing a deceased customer’s estate as quick and easy as possible for bereaved families, friends and administrators.
In doing so, we enable your business to build a reputation for being both supportive and sensitive when dealing with consumers at a time when many are at their most vulnerable.
The Death Notification Service (DNS) has been created to enable your customers to tell multiple companies that they need to register a death with just a single online notification.
This means that relatives won’t have to speak to multiple companies telling them their extremely difficult and painful news numerous times.
In signing up to the scheme, your company is reducing the emotional and administrative burden on the relatives of your customers as well as your own customer service teams.
This not only improves their experience, but also your reputation.
Our specialist team of estate management experts provide your business with account closure, estate administration and end of life support services for your customers.
We do not simply carry out a transaction, but provide a holistic service to ensure your customers have the best advice and support at all times including:
notifications of death processed per annum
of unnecessary calls avoided
GBP in inheritance payments distributed
years’ experience in complex estate administration
Find out more about how the Death Notification Service and our Estate Administration teams can work for you and your customers.
Talk To EQ About End Of Life Services
A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years...
As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users...
Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training....
EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service....
