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Simplifying complex administration to deliver an enhanced customer experience
EQ can help your business to make the often complicated processes of registering a death and managing a deceased customer’s estate as quick and easy as possible for bereaved families, friends and administrators.
In doing so, we enable your business to build a reputation for being both supportive and sensitive when dealing with consumers at a time when many are at their most vulnerable.
The Death Notification Service (DNS) has been created to enable your customers to tell multiple companies that they need to register a death with just a single online notification.
This means that relatives won’t have to speak to multiple companies telling them their extremely difficult and painful news numerous times.
In signing up to the scheme, your company is reducing the emotional and administrative burden on the relatives of your customers as well as your own customer service teams.
This not only improves their experience, but also your reputation.
Our specialist team of estate management experts provide your business with account closure, estate administration and end of life support services for your customers.
We do not simply carrying out a transaction, but provide a holistic service to ensure your customers have the best advice and support at all times including:
notifications of death processed per annum
of unnecessary calls avoided
GBP in inheritance payments distributed
years’ experience in complex estate administration
Find out more about how the Death Notification Service and our Estate Administration teams can work for you and your customers.
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With men as well as women in the UK now living well into their 80's, how can we prepare?
Darren Charles, Head of the Equiniti Contact Centre, explains Equiniti’s approach to Bereavement Services.
EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service.
The Death Notification Service is a free service which allows you to notify a number of banks and building societies (financial institutions) of a person's death, at the same time.
A strategic relationship offering all customers’ access to the Certainty Will Search and the National Will Register, enabling the customer to locate the last known Will of the recently deceased and give peace of mind.
