EQ Bereavement Services For Regulated Organisations

Throughout the end of life administration process, it is more important than ever that your customer service is of the highest standard.

EQ can help your business to make the often complicated processes of registering a death and managing a deceased customer’s estate as quick and easy as possible for bereaved families, friends and administrators.

In doing so, we enable your business to build a reputation for being both supportive and sensitive when dealing with consumers at a time when many are at their most vulnerable.

Death Notification Service

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The Death Notification Service (DNS) has been created to enable your customers to tell multiple companies that they need to register a death with just a single online notification.

This means that relatives won’t have to speak to multiple companies telling them their extremely difficult and painful news numerous times.

In signing up to the scheme, your company is reducing the emotional and administrative burden on the relatives of your customers as well as your own customer service teams.
This not only improves their experience, but also your reputation.

Join today

Estate Administration Services

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Our specialist team of estate management experts provide your business with account closure, estate administration and end of life support services for your customers.

We do not simply carrying out a transaction, but provide a holistic service to ensure your customers have the best advice and support at all times including:

  • Offering a single contact for death notifications across multiple channels
  • Full customer support with estate management and probate enquiries
  • Bereavement specialists that fully integrate with your customer service team

Talk to us today

 

Helping Your Customers Through The Process

300 k

notifications of death processed per annum

6800 hrs

of unnecessary calls avoided

1 bn+

GBP in inheritance payments distributed 

550 +

years’ experience in complex estate administration

Since its launch in 2018 the DNS has cut out the need for 50,000 phone calls and in 2020 to date, 12,319 people have used it make 32,112 notifications to the member companies. (End April 2020) 

Talk To Us Today

Find out more about how the Death Notification Service and our Estate Administration teams can work for you and your customers.

Get in touch

Insights

Article

Living To Be An Octogenerian?

With men as well as women in the UK now living well into their 80's, how can we prepare?

Video

Bereavement Services Principles

Darren Charles, Head of the Equiniti Contact Centre, explains Equiniti’s approach to Bereavement Services.

Article

5 Planning Tips For End Of Life Admin

Equiniti Benefactor provides some key considerations

Video

How The DNS Works

The Death Notification Service is a free service which allows you to notify a number of banks and building societies (financial institutions) of a person's death, at the same time.

News Release

Equiniti Announces Partnership With Certainty The National Will Register

A strategic relationship offering all customers’ access to the Certainty Will Search and the National Will Register, enabling the customer to locate the last known Will of the recently deceased and give peace of mind.

If you're an individual we can help you with the estate administration process in the following ways:

  • Register a death with multiple organisations via a single online form using our Death Notification Service
  • Get help and advice on how to manage a shareholder’s estate on Shareview
  • Find out how our complete estate administration service EQ Benefactor can help you through the probate process
Bereavement Services For Shareholders