EQ Complaints Professional
A new approach to best practice customer complaints handling using our fully automated, cloud-based solution.
EQ brings you our secure online reporting service, designed to reveal trends, costs and causes of the complaints you receive, and help you understand the effectiveness of your complaints operations.
We use your complaints data to provide regular, timely, interactive complaints management dashboards to help you make the right decisions to optimise your complaints process and minimise your complaint volumes.
Gain powerful customer insights without maintaining extensive in-house analytics capabilities.
Get an executive level overview of all complaint activities together with a full breakdown of redress costs.
Drill down into root causes and emerging trends to improve operational effectiveness and prevent problems before they become a bigger issue.
Fully understand your operational effectiveness against key regulatory and business performance requirements.
EQ has been working in financial services for many years and our data driven approach to complaints handling has delivered significant business benefits for our clients.
years' experience in regulated complaint handling
financial service firms trust us to manage their complaints
reduction in complaints volumes
reduction in claims costs
To find out more about how we can give you true insight to your complaints process and performance, get in touch today.
Talk to us today Book a demoA new approach to best practice customer complaints handling using our fully automated, cloud-based solution.
Transforming customer engagement using our people, technology, and insights.
Make positive change in the way you help your customers, with support from our practical customer resolution consultants.