Customer Remediation Specialist Resources

EQ Delivers Just The Right People Solutions

Our specialists can help you with a wide variety of customer-facing challenges. Our solution options include contractor, permanent, and temp-to-perm resources across multiple specialist roles.

Business Process Optimisation

Our business process team is made up of experienced subject matter experts. We work with you to understand your needs and to build a solid solution. We have experts in a range of disciplines such as: customer treatments, conduct risk, data analysis, and process design.

Regulatory Services

We provide expert recommendations and guidance. EQ assists organisations with the interpretation, implementation, and monitoring of regulatory compliance; ensuring issues and risks can be identified and mitigated.

Specialist Pensions Services

We provide highly experienced, qualified pensions professionals to any location in the UK. From Pensions Administrators to Project Managers and Business and Systems Analysts, we have the skills you need. Even at short notice.

Training

Our training professionals can design and deliver bespoke training programmes for your organisation. Programmes may include training needs analysis, regulatory change and compliance training, excellence in complaint handling and customer service, as well as process improvements.

Project Management

We offer professional support services to a range of regulated organisations such as retail banks, credit card providers and building societies. Resources include Programme Directors and Managers, Project Managers, MI and Business Analysts and Operations Managers.