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EQ Boardroom

6 Ways To Make Your Bereavement Support Customer-Centric From The First Moment

11 March 2019

Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.

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Credit Services

Thought Leadership Conference Summary

07 March 2019

On Feb 26th at the Radisson Blu Portman Hotel in London was Equiniti Credit Services’ second annual thought leadership conference. With the event taking place just over a month before the official date of Brexit on 29th March, one of the main topics was Lending in Uncertain Times.

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EQ Boardroom

EQ Boardroom Bulletin – March 2019

01 March 2019

Welcome to our monthly bulletin of what’s happening within the financial services industry that impacts the share registration and employee share plans space. 

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Credit Services

How Demand, Data And The User Experience Are Reshaping The Credit Market

28 February 2019

This is the second research report published by Equiniti Credit Services and the sixth in an ongoing series investigating consumer attitudes towards unsecured credit in 2018.

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Pensions

Three Pension Engagement Trends For 2019

21 February 2019

Pensions engagement has often lagged behind the ‘cutting edge’ of communications technology, but over the past few years, it’s been catching up and at last the gap seems to be closing.

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Shares

Making Sense Of The Proxy Voting Chain

18 February 2019

The proxy voting chain is the complex flow of parties and processes involved in the execution of voting instructions. In the UK, this ecosystem is complex, opaque and even anachronistic. It comprises multiple intermediaries between company and investor, adding layers of complexity and presenting the potential for many mistakes. 

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