Make positive change in the way you help your customers, with support from our practical customer resolution consultants.
By reviewing existing ways of working, stripping away legacy processes, and introducing automation, it’s possible to reduce internal resources and associated costs by up to 50%.
With EQ, you don’t have to contract, engage and manage multiple suppliers, we provide the people, processes, and technology. Simple. After all, we’re here to solve complex customer challenges.
Ours is a fresh approach to consultancy. Positive change can take place from day 1. Transforming the way you help your customers that little bit quicker. We get you going from the get-go.
Consult
Process improvements, operating model efficiencies, and cost-saving initiatives.
Design
Better approaches to customer resolution challenges.
Deliver
Unique solutions and capabilities from our connected services.
Complaint process optimisation
Regulatory expertise and customer outcomes
Rectification and customer treatments design
Solutions architecture, process re-engineering, and optimisation
Data analytics and augmentation
Unique insights into customer behaviour
Business strategy and operating model design
Project management and implementation
For over 20 years, EQ have delivered large-scale customer projects for some of the UK’s largest regulated businesses.
We’ve over 90 years’ experience in customer complaint management and consultancy.
Sue Bartlett
Managing Director
Jonathan Britten
Consulting and Implementations Director
Anthea Coulter
Sales Director
Consult. Design. Deliver. Solve your customer-facing challenges with EQ.
Get in touchLATEST WHITEPAPER
Read our latest whitepaper for customer service and complaints professional and discover approaches, hints, and tips to:
Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% ye...
In our best practice guide we highlight how automation, as part of the complaints management process, can support frontline customer service...
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