Please use this online form for Armed Forces Pension Scheme queries only. If your enquiry doesn’t relate to this scheme, please use the alternative dropdown above “Other pension schemes administered by EQ”. Please note, if you use this form for a scheme other than Armed Forces, your enquiry will not be answered.
Alternatively, you can contact us by phone, email or post.
Please be ready to provide the same details we've requested for the online contact form if you prefer to use one of these options:
Call us
Armed Forces Pension Member Enquiries 0345 121 2514
+44 207 949 5022 (If you are calling from outside the UK)
Lines are open Monday to Friday 8.00am to 6.00pm; excluding UK Bank Holidays.
Write to us
Equiniti
PO Box 1246
Sutherland House
Russell Way
Crawley
RH10 1UH
Email us
veteransukpensions@equiniti.com
If your enquiry relates to a change of address, please make sure provide your old and new details in full (including postcode) under Enquiry details.
To change your bank details with the Armed Forces Pension Scheme, please provide your new bank details (bank name, account number, sort code, and building society roll number - where applicable) under Enquiry details.
If you are not yet in receipt of your Armed Forces Pension, please visit the https://www.gov.uk/guidance/pensions-and-compensation-for-veterans
Complete the form below to submit your pension query online.
Alternatively, you can contact us by phone or post.
Please be ready to provide the same details we've requested for the online contact form if you prefer to use one of these two options:
Call us
Pension Member Enquiries 0371 384 2307
+44 121-415-7082 (If you are calling from outside the UK)
Lines are open Monday to Friday 8.30am to 5.30pm; excluding UK Bank Holidays.
Write to us
Equiniti
PO Box 1246
Sutherland House
Russell Way
Crawley
RH10 1UH