Pension Member Enquiries

COVID-19

We continue to handle a high number of calls and COVID-19 restrictions across our global operation mean call handling times are likely to be longer than usual. To support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. Alternately you can contact us via the web form below. We are doing our best to help customers as quickly as possible and we appreciate your understanding.

How to get in touch

Complete the form below with your enquiry and we'll get back to you:

e.g. 01/07/1980
(If it is more than one, please provide details in the Enquiry Details box further down)
How can we help?

NHS Pensions:

NHS Pensions are now administered by NHS Pensions directly. 

Phone - NHS Pensions helpline: 

0345 1212 522 

Post: PO Box 2269, Bolton, BL6 9JS

 

Armed Forces Pensions:

Phone  - Armed Forces pension helpline:

0345 1212 514

Email - general enquiries:

Veteransukpensions@equiniti.com

Payment form:

Download Veterans UK Overseas Pension payment form

All other Pension Schemes

If you do not belong to the NHS or Armed forces but have a pension scheme administered by Equiniti:

Phone:

0345 607 6838

Email:

pensionsupport@equiniti.com

Manage your pension with our Compendia Self-Service app

Accessing your pension details has never been easier with our self-service website and app for your mobile device. Our technology enables you to access and manage your own pension as well as:

  • Understand your pension benefits and options
  • Model your benefits and get up-to-date quotes
  • Keep your personal information up to date

Your pension scheme communications will tell you where and how to login to manage your pension online.

Download the Compendia App from the Apple App Store (Opens new Window)

 

Informed planning with our RetireMe app

Equiniti understands that successful retirement needs informed planning.

RetireMe App helps you to understand and calculate how long your pension fund might last and the estimated annual income you might expect to receive from it.

Download for free from the Apple App Store today (Opens in new Window)