Shareholder Enquiries

COVID-19

We continue to handle a high number of calls and COVID-19 restrictions across our global operation mean call handling times are likely to be longer than usual. To support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. Alternately you can contact us via the web form below. We are doing our best to help customers as quickly as possible and we appreciate your understanding.

How to get in touch

We encourage shareholders to use the Online FAQs and Shareview online service:

Online - Shareview:

  • Free and easy to use
  • Change your address online
  • Buy and sell shares

Find out more and open an account :

Click Here - Manage your shares online with EQ Shareview

Online - Help and FAQs:

Search our Online help guides and FAQs  (Opens in new window)

If you can't find the information you're looking for, please complete the form below and we'll get back to you:

(If it is more than one, please provide details in the Enquiry Details box further down)
How can we help?

By Phone

Due to limited resource our telephone lines maybe very busy. 

Please have your 11 digit shareholder reference number to hand when emailing or calling us as it will help us answer your question in less time. 

UK callers: 0371 384 2030
International callers: +44 121 415 7047
Textel/Minicom: 0371 384 2255

Lines are open Monday to Friday 9.00am to 5.00pm; excluding UK Bank Holidays.

Certificated shares (Shareview dealing service)

If you would like to trade using our Shareview Dealing service, please visit www.shareview.co.uk/dealing.

We also offer a telephone dealing service, although due to limited resources the lines may be very busy and you may encounter long wait times. 

UK callers: 0345-603-7037
International callers: +44 121-415-7560
Textel/ Minicom: 0371 384 2255
Lines are open Monday to Friday 8.00am to 4.30pm; excluding UK Bank Holidays.

Already traded?

If you have already traded and have a question relating to your recent trade please take a look at our step by step timeline here

 

Nominee shares (Investment Account / ISA) 

If you have a query relating to your account please log in and send us a secure message. If your query is urgent and you’d prefer to call please contact us by phone.

UK callers: 0345-300-0430
International callers: +44 121-415-0105
Textel/ Minicom: 0371 384 2255
Lines are open Monday to Friday 8.00am to 4.30pm; excluding UK Bank Holidays.

Other ways to get in touch

Post

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom

Email

For enquires about shareholdings, send a secure email to us regarding your enquiry from our 'Help pages' on the Shareview website.

Social - tweet us

Alternatively, message us via Twitter Follow and tweet us at @AskEquiniti and we will direct message you.

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Looking to open or expand your share dealing with your own online account?

EQi is Equiniti's great value investment trading platform. 

  • General Investment Account
  • ISA
  • SIPP 

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