Shareholder Enquiries - Equiniti

Shareholder Enquiries

How to get in touch

COVID-19 service update

We are still handling a higher number of calls. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. We are doing our best to help customers as quickly as possible and we appreciate your understanding.

We encourage shareholders to use the Online FAQs and Shareview online service:

Online - Shareview:

  • Free and easy to use
  • Change your address online
  • Buy and sell shares

Find out more and open an account :

Click Here - Manage your shares online with EQ Shareview

Online - Help and FAQs:

Search our Online help guides and FAQs  (Opens in new window)


By Phone

Due to limited resource our telephone lines maybe very busy. 

Please have your 11 digit shareholder reference number to hand when emailing or calling us as it will help us answer your question in less time. 

UK callers: 0371 384 2030
International callers: +44 121 415 7047
Textel/Minicom: 0371 384 2255

Lines are open Monday to Friday 9.00am to 5.00pm; excluding UK Bank Holidays.

Certificated shares (Shareview dealing service)

If you would like to trade using our Shareview Dealing service, please visit

We also offer a telephone dealing service, although due to limited resources the lines may be very busy and you may encounter long wait times. 

UK callers: 0345-603-7037
International callers: +44 121-415-7560
Textel/ Minicom: 0371 384 2255
Lines are open Monday to Friday 8.00am to 4.30pm; excluding UK Bank Holidays.

Already traded?

If you have already traded and have a question relating to your recent trade please take a look at our step by step timeline here


Nominee shares (Investment Account / ISA) 

If you have a query relating to your account please log in and send us a secure message. If your query is urgent and you’d prefer to call please contact us by phone.

UK callers: 0345-300-0430
International callers: +44 121-415-0105
Textel/ Minicom: 0371 384 2255
Lines are open Monday to Friday 8.00am to 4.30pm; excluding UK Bank Holidays.

Other ways to get in touch


Aspect House
Spencer Road
West Sussex
BN99 6DA
United Kingdom


For enquires about shareholdings, send a secure email to us regarding your enquiry from our 'Help pages' on the Shareview website.

Social - tweet us

Alternatively, message us via Twitter Follow and tweet us at @AskEquiniti and we will direct message you.


How to buy and sell shares with Equiniti

How to complete a letter of indemnity form

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Looking to open or expand your share dealing with your own online account?

EQi is Equiniti's great value investment trading platform. 

  • General Investment Account
  • ISA
  • SIPP 

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