open navigation close navigation Menu

Channel Vision

Friday, 22 January 2021

EQ Chief Operating Officer, Thera Prins looks to the future, and considers how interactions with EQ will evolve this year and beyond.

She predicts a rise in self-service whilst retaining channels of choice like paper, for those customers who want them.

This short video filmed before lockdown is part of a series on EQ’s vision; to create positive experiences for the millions of people who rely on us. Thera also discusses how our digital focus aligns with being a responsible business.

“As we engage customers in designing how these journeys work, they’ll get more and more interesting and exciting. That’s how I think we will evolve.”

share-xx