
EQ INVESTMENT SERVICES | AUGUST 2026
Unipart Case Study

The Company
Unipart Group of Companies (“UGC” / “Unipart”) is a leading supply chain performance improvement partner supporting customers across diverse sectors, including Automotive, Rail & Public Transport, Technology, Retail and Aerospace. In 2024, Unipart marked 50 years as a proudly British business with a global footprint spanning 22 international markets.

Challenges
Unipart’s private shareholder register had become increasingly complex and high-risk, operating across two separate systems: an automated portal and a manual Microsoft Access database.
- Fragmented Share Structure – While originally designed to reflect source and restrictions, three core share classes (A, D and E) had expanded into 42 sub-classes over 15 years due to successive awards and allotments.
- Duplicate Holdings – Individual shareholders appeared multiple times across different classes and holdings, creating fragmentation and inefficiency.
- Operational Risk – The scale and manual nature of the register made it difficult to manage, increasing exposure to errors.
- Barriers to Liquidity – The structure made it impractical to facilitate any internal share trading, despite a desire to do so following a 16-year gap, reconciling fragmented holdings across multiple entries was unworkable.
- Operational Inefficiency – Shareholders were unable to access the online portal Shareview to update their shareholdings and were required to rely on a postal system which was time consuming for Unipart, Equiniti and the shareholder. It was an administrative burden but also resulted in the register not being as up to date as it could have been.
- Shareholder Friction – Missing share certificates and complex ownership records – especially in cases involving deceased estates – created significant delays and demands on company resources.

The Objective
The transformation programme focused on two priorities: simplifying the register and reintroducing shareholder trading.

1. Register Simplification
The objective was to eliminate manual risk, streamline operations and create a single, reliable source of truth.
- Simplified Share Classes – Reduced back to core classes (A, D and E), with each shareholder holding a single consolidated entry per class.
- Consolidated Certificates – Shareholders issued with one certificate per class, replacing fragmented holdings.
- Digital Enablement – Shareholders given access to EQ’s Shareview portal to manage their holdings directly, significantly improving accessibility and control.
- Operational Efficiency – Queries redirected to EQ’s dedicated teams, reducing internal administrative burden.
- Enhanced Support Infrastructure – Updated shareholder webpages and FAQs provided clear guidance and improved the overall shareholder experience.
2. Reintroducing Share Trading
With a clean and consolidated register, Unipart was able to re-open a share dealing facility for the first time in over 16 years.
- Structured Dealing Window – Shareholders were invited to buy and sell shares following a General Meeting announcement.
- Improved Reconciliation – A single-entry register enabled straightforward trade matching and settlement.
The Result

Simplified, Future-Ready Register
The register is now fully managed on EQ’s platform, delivering
a secure, streamlined and scalable solution.
- Stronger Shareholder Engagement – Almost 20% of shareholders registered for Shareview, with significant early adoption following the restructure.
- Increased online engagement – Shareholder digital first adoption with demographic changes being completed online increasing from 0.4% to over 2%.
- Digital First Adoption – increased elections to receive electronic communications from less than 10% to over 22%.
- Reduced Internal Burden – The majority of queries are now handled by EQ, enabling Unipart teams to focus on higher-value activity.
- Positive Stakeholder Response – A well-received General Meeting attracted 61 attendees, reflecting renewed shareholder engagement.
Revitalised Internal Market
- Broad Participation – 3,400 shareholders were offered the opportunity to trade shares.
- Updated Valuation – Shares were priced at 57p (1 August 2025), compared to 41p in November 2009 – the first valuation update in over a decade.
- High Engagement – Over 11% of shareholders participated, with 24 new investors entering for the first time and nearly 400 shareholders being able to sell some or all their shares.
- Meaningful Market Activity – The dealing window generated over £500,000 in trading value, successfully reactivating the internal market.
- Repeatable Process – The company was able to establish this as a repeatable process.

Impact
A future-ready framework delivering enduring value for shareholders and the business
Stakeholder Impact – Internal and External
The project delivered significant benefits for both internal and external stakeholders by transforming a highly manual, fragmented process into a modern, service-led shareholder management model. Internally, Unipart’s Company Secretariat, Pensions, Finance and administrative teams benefited from a substantial reduction in operational complexity, risk and shareholder enquiries, freeing capacity for more strategic activities. Externally, shareholders experienced a markedly improved service through simplified holdings, consolidated certificates, direct access to EQ’s Shareview platform and dedicated specialist support. For many shareholders, particularly former employees and long-term investors, this was the first time they had been able to view and manage their holdings digitally, creating greater transparency, accessibility and confidence in their investment. The process has also prompted many shareholders to update their details, meaning that they received shareholder communication that they would otherwise have missed out on and have become more engaged with the Company again.
Driving New Value Through Modernisation
What makes this achievement particularly noteworthy is the scale of change delivered across a shareholder population that had not experienced such a transformation for more than 15 years. The programme introduced entirely new capabilities for all parties: a single, digitised register, online self-service functionality, streamlined shareholder communications and, most significantly, the reopening of an internal share dealing facility after more than 16 years. This was not simply a register clean-up exercise; it fundamentally reshaped the shareholder experience and created a new level of liquidity, engagement and ownership participation, addressing key concerns that shareholders had held for a significant period of time. By combining governance simplification with digital innovation and market reactivation, Unipart established a future ready framework that delivers enduring value for shareholders and the business alike.
This transformation has fundamentally modernised Unipart’s shareholder framework – reducing risk, improving efficiency, and delivering a significantly enhanced shareholder experience – while successfully re-establishing liquidity and engagement across its investor base.
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