Using data to improve complaints handling
An EQ Whitepaper
Read our latest whitepaper for customer service and complaints professionals.
Discover approaches, hints, and tips to:
• Maximise the complaints data you already hold
• Improve the way you gather, analyse and act on customer complaints
• Develop a root cause analysis strategy to benefit the whole business
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We can help you answer some key questions:
How do you decide what data to collect and ensure it is done accurately and consistently?
How do you visualise and interrogate your data, and is it being asked the right questions by the right people?
How do you turn that data into action, does your data give you clear actionable insights across the whole business?
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