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EQ Launches Mortgage Services

Thursday, 3 September 2020
  • EQ Credit Services announces entrance into mortgage market
  • Mortgage Services will offer end-to-end solution through its combined platform and outsourced service
  • Powered by EQ Borrowbox, a digital end-to-end mortgage origination, servicing and post completion platform

EQ Credit Services, part of the international technology-led services and payments specialist EQ (Equiniti Group plc), is pleased to announce the launch of Mortgage Services.

Consumer credit technology specialist EQ Credit Services will offer Mortgage Services, an end-to-end loan servicing platform, to banks, building societies and other specialist mortgage providers. The service will see clients move to its API-led platform - EQ Borrowbox - and supported by a team of experienced case management experts that specialise in significant life events.

An early adopter of the combined technology and service offering has been Hodge Bank, the later life lender. Hodge brought its mortgage collections and servicing capabilities in-house, enabling it to launch an online management portal for its later-life mortgage customers.

Based on EQ’s award-winning lending platform, EQ Borrowbox has an open API approach and is built with both lenders and consumers in mind.

The platform will handle all aspects of mortgage provision, from customer acquisition and underwriting to back-end and servicing capabilities, also allowing real-time monitoring to improve risk identification and management.

Richard Carter, Managing Director at EQ Credit Services, commented: “We are delighted to be launching our mortgage-focused offering. EQ has deep pedigree in the later life market from our pensions and annuities experience, making lifetime mortgages a natural starting point for us in the broader mortgage sector.

Our experience of working with the FCA means clients can be assured that our regtech solutions will help them develop customer-centric digital services, using secure, repeatable processes to deliver reliable outcomes for borrowers.”

Mark Webster, Mortgage Account Director at EQ Credit Services, added: “EQ has a proud history of working with clients across the lending sector to support their ever-innovating provision of competitive, flexible loans for customers. I am excited to bring this platform’s end to end service, modern technology architecture and high-quality team to mortgage providers, to help them deliver the best possible outcomes for their customers.”   


For more information:

Tulchan Communications

Martin Robinson
Tel: +44(0)20 7353 4200

Notes to Editor:

About EQ (Equiniti Group plc):

EQ provides accessible digital services for regulated markets. It specialises in equity and investment products, pensions, payments and regtech. 

EQ is working to become a business with a stronger purpose. Its aim is to care for every customer and to make its services accessible for everyone, delivered with less of an impact on the environment.

It is the UK’s leading provider of share registration, employee share plans, and associated investor services, and also has market leading positions in pension administration and software, and employee benefit schemes. EQ’s services, which are delivered by over 5,000 employees, benefit 36 million people in the UK and 120 countries around the world.

EQ is listed on the London Stock Exchange as Equiniti Group plc.

About EQ Credit Services:

EQ Credit Services builds innovative solutions that are transforming the credit industry. Offering a complete outsourced credit management solution, combining award-winning proprietary technologies, specialist personnel, FCA compliant processes and industry best practice.

EQ Credit Services delivers flexible, agile solutions that support the entire loan life cycle process. The scalable platform enables lenders to increase efficiencies, reduce time to revenue and improve operations.

‘EQ Credit Services’ is the trading name of the following companies: Pancredit Systems Limited (Registered in England and Wales no. 02215760), Equiniti Gateway Limited (Registered in England and Wales no. 06729467) and The Nostrum Group Limited (Registered in England and Wales no. 04274181).  Part of the Equiniti Group.

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