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EQ Launches New Automated Complaints Product For The Financial Services Industry

Thursday, 2 July 2020
  • EQ Complaints Professional provides immediate and ongoing compliance with FCA complaints and case management regulations from day one
  • Machine learning capabilities improve operations, allowing staff to focus on each individual customer and ensure consistently high compliance standards
  • EQ’s years of experience in complaints management and in developing innovative technology combined to create powerful tool for financial services firms

EQ (Equiniti), the international technology-led services and payments specialist, is delighted to announce that it is launching a new automated complaints management product for the financial services industry – EQ Complaints Professional.

EQ Complaints Professional is a powerful complaints solution that will enable firms to enforce their FCA compliance immediately and on a continual basis as regulation evolves.

The solution’s automation and machine-learning capabilities will ensure companies meet regulatory requirements to a higher and more consistent standard, eliminating the risk of rule breaches. By streamlining operations, it will also allow staff to focus more on individuals, to achieve better customer engagement and outcomes.

Based on over 20 years’ worth of complaints management expertise and specialist skills, EQ Complaints Professional benefits from the advanced proprietary technology of the wider EQ business.

The tool is quick to deploy and cloud-hosted, providing firms with secure SaaS functionality. Its scalable model allows EQ to tailor the service to individual businesses to suit the level of customer interaction

Andrew Edler, MD of EQ Charter, commented: “We are delighted to bring this exciting new product to market which will allow financial services companies to strengthen customer engagement while complying with the significant regulatory burdens they face. Our products and services will help optimise their continued compliance with FCA regulations, and give them greater capacity to focus on providing an excellent customer experience.”

“This product will enable businesses to streamline their operations, reduce cost, minimise compliance risk while improving how they engage with their customer base.”


For more information:

Tulchan Communications

Martin Robinson
Tel: +44(0)20 7353 4200

Notes to Editor:

About EQ (Equiniti Group plc)

EQ provides accessible digital services for regulated markets. It specialises in equity and investment products, pensions, payments and regtech. 

EQ is working to become a business with a stronger purpose. Its aim is to care for every customer and to make its services accessible for everyone, delivered with less of an impact on the environment.

It is the UK’s leading provider of share registration, employee share plans, and associated investor services, and also has market leading positions in pension administration and software, and employee benefit schemes. EQ’s services, which are delivered by over 5,000 employees, benefit 36 million people in the UK and 120 countries around the world.

EQ is listed on the London Stock Exchange as Equiniti Group plc.

About EQ Charter

EQ Charter is a specialist provider of complaints and case handling solutions designed for customer focused and highly regulated industries. It is trusted by 55 financial services brands and its software is currently managing over 4.5 million cases in some of the UK’s largest customer facing businesses.