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EQ Paymaster Named As IT Outsourcing Partner As Part Of Canada Life Digital Transformation

Monday, 15 March 2021
  • UK’s leading pension administrator, EQ Paymaster awarded IT contract
  • Specialist technological expertise will support transition of 110 IT applications for Canada Life to the Azure cloud as part of a digital transformation strategy

EQ Paymaster, one of the UK’s largest pension administrators, is delighted to announce that it has been appointed by existing client Canada Life UK, as part of a major digital transformation strategy.

EQ Paymaster will support Canada Life in the transition of 110 applications to the Azure cloud; a significant project which will simplify Canada Life’s IT estate. The two year task is a core part of its digital estate transformation plan, which supports Canada Life’s move to be more responsive to market and customer needs.

This latest IT outsourcing contract is the second so far for EQ Paymaster which only recently started applying its in-house expertise to helping other firms. It is part of international technology-led services and payments specialist EQ (Equiniti) which boasts a 1,000 strong global IT team and develops technology used by many of the UK’s most significant public and private sector organisations.

Duncan Watson, CEO at EQ Paymaster, commented: “Technological expertise has long underpinned our pension administration services, and so we are delighted to be helping Canada Life transform its digital estate.

“Canada Life is embarking on a significant programme of IT change as it shifts its full estate to the cloud. We know the business well having delivered our pension administration services to Canada Life for the past three years, which will allow us to hit the ground running.

“We are excited to get started and realise the potential that this significant IT Outsourcing project can deliver to Canada Life and its customers.”

Craig Fazzini-Jones, COO at Canada Life UK, commented: “The transformation of our digital estate is a key part of our overall transformation strategy in the UK and will enable us to accelerate our plans to modernise, be more responsive to market needs and better serve our customers. EQ Paymaster has been a good partner for us in the provision of pension administration services and therefore a logical choice to help us move to a cloud environment.”


For more information:

Tulchan Communications

Martin Robinson
Tel: +44(0)20 7353 4200

Notes to Editor:

About EQ (Equiniti Group plc)

EQ is an international technology-led services and payments specialist. With over 5,000 employees, it supports 36 million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ is listed on the London Stock Exchange as Equiniti Group plc.

Find out more

EQ serves clients and customers through four divisions:

EQ Paymaster: Pensions, annuities, flexible benefits and payroll for the UK’s largest public and private sector organisations

EQ Boardroom: Share registration, governance and investor relations advisory, and employee benefits services

EQ Digital: Helping regulated businesses and Government to manage customers through innovative digital solutions

EQ U.S.: Transfer agency, equity compensation services and digital solutions for U.S. firms; serving the world's leading brands since 1929