The Trustee appointed the Pension Service Centre, an in-house administration team at Royal Mail to provide administration to the Collective Plan. To enable PSC to provide the service they required an innovative system, new to the CDC market. The Collective Plan offers over 100,000 Royal Mail employees an income for life and a cash lump sum in retirement.
EQ Retirement Solutions has a strong track record for delivering outcomes for some of the UK’s largest and most complex schemes, working with schemes as their technology partner to deliver innovative solutions to members and policyholders.
The Compendia platform was chosen to ensure efficiency through digitisation, member self-service capabilities and a seamless and smooth user experience. The technology offers a vast array of pensions functionality, actions, and content, helping to drive efficiencies through process automation and comprehensive access to management information.
Duncan Watson, CEO, EQ Retirement Solutions commented: “We’re immensely proud to be part of this industry first project in partnership with PSC. This represents the culmination of many months of collaboration between our team and PSC, having to navigate complexities and challenges of implementing a completely new type of scheme. This demonstrates how EQ Retirement Solutions adapt and innovate as the world of pensions evolves, supporting traditional and new forms of pension provision.”
Michael Mayall, the Head of Pension Services at Royal Mail, said “The launch of the Collective Plan is a truly historic moment for UK pensions. Our teams, along with the Collective Plan’s Trustee Executive, have worked incredibly hard together to get us to this point. We are now ready to deliver the first-class service to Plan members, using EQ’s innovative Compendia system.”
ENDS
About Equiniti Group (EQ)
EQ is a leading international provider of tech-enabled shareholder, retirement, and remediation services. With over 6,000 employees, it supports over 40 million people in the UK, US, and across the globe. EQ’s purpose is to care for every customer and simplify every transaction, whilst minimising its impact on the environment.
Find out more on https://www.equiniti.com.