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Equiniti Opens New Milwaukee Service Excellence Centre, Creating 180 Jobs

Friday, 17 May 2019

Parkland Place to provide further scale and resilience as Equiniti expands capabilities in the US

Equiniti Group plc (“Equiniti”), an international technology-led services and payments specialist, is pleased to announce the opening of a new office in Milwaukee, Wisconsin.  The investment is expected to bring 180 jobs to Milwaukee’s northwest side.

Parkland Place will provide further scale and service capabilities in support of Equiniti’s 670 US clients, extending the existing Centres of Excellence in the Twin Cities, New York and Philadelphia.  Shareholders of some of the most recognised brands in America will be served from Parkland Place, through an inbound call centre, walk-in service counter and additional client service operations including managing correspondence.

Forming part of the acquisition strategy, Parkland Place will also strengthen Equiniti’s resilience, with the location able to handle shareholder operations for the whole of Equiniti’s US business (EQ) if required.

Guy Wakeley, Chief Executive of Equiniti commented:

“This exciting new US expansion strengthens our proposition in the world’s largest market. Building further scale and developing additional capabilities allows us to continually improve the market-leading customer experience we deliver.  Our investment supports our strategy of being the transfer agent of choice in the US market.”

Todd May, Chief Executive Officer of EQ commented:

“Investing in Wisconsin allows us access to a high quality, talented and diverse workforce who are committed to delivering fantastic service.  We are delighted to welcome our new colleagues to join the EQ family.  The business has been performing well with strong retention of our blue-chip clients, and this new Centre of Excellence will further enhance the service we are able to offer to new and existing clients across the US, which remains our highest priority.”

Mark R. Hogan, Secretary & CEO of the Wisconsin Economic Foundation, the State’s lead economic development organisation, commented:

“As a global company, EQ had numerous options for this investment and we thank company leaders for their commitment to Wisconsin and for creating family-supporting jobs in Milwaukee. EQ is the latest company to establish or expand operations in Wisconsin because of the state’s outstanding business climate and dedicated workforce.”



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William Barker / Sam Livingstone
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Notes to Editor:

About Equiniti

Equiniti Group plc, an international technology-led services and payments specialist, provides non-discretionary payment and administration services to some of the world’s best-known brands and UK’s largest public-sector organisations.

It is the UK’s leading provider of share registration, employee share plans, and associated investor services, and also has market-leading positions in pension administration and software, and employee benefit schemes.

Equiniti’s services, which are delivered by over 5,000 employees, benefit 36 million people in the UK, US and 120 other countries around the world.

About EQ

EQ provides shareholder services to many of America’s leading companies, helping them with record keeping, dividend payments, plan administration, communications and corporate actions.

We are the part of Equiniti Group, listed on the London Stock Exchange, a global provider of financial solutions which helps businesses operate more effectively and connects people with their financial future. Our global team is over five thousand strong and comprises of 750 specialists in the delivery of transfer agent services and over a thousand technology professionals. Together, we are responsible for delivering services to some of the world’s most well recognized brands and 29 million of their customers.