EQ Customer Management Software, Data and Specialist Resource

CR Overview 2100X1400 — Customer Resolutions
Solving complex customer challenges
Talk to us today

Partnering with forward-thinking businesses to deliver exceptional results for their customers

EQ improves the performance of customer service and complaints operations. We specialise in tackling complex customer challenges, enhancing customer service, complaints handling, and remediation operations. All the while meeting regulatory and customer promises and helping businesses succeed in their ambitions.

For Outstanding Outcomes

Consultancy. Resourcing. Technology. Insights.

Combined, our four services deliver more than the sum of their parts to allow us to make outstanding customer resolutions a reality for you. How?

Our unique Consult, Design, Deliver, approach drives process improvements and delivers best-in-industry operational practices.

Four Services, Connected

Take a closer look at our core services. In practice, they all connect. For each task, we select the relevant combination. Saving you time, money, and effort.

Transform the way you help customers with our practical customer resolution consultants.

Uniquely we:

Consult - on process improvements, operating model efficiencies, and cost-saving initiatives.
Design - better approaches to customer resolution challenges.
Deliver - unique solutions and capabilities from our connected services that best suit your needs.

DISCOVER OUR CONSULTANCY DIFFERENCE

Swiftly boost your customer-facing capabilities with our hard-to-find resources and highly experienced teams.

Our specialists help you to:

Fill skills gaps and help your teams to manage peaks in activity.
Maintain your service levels via our managed services teams to own projects within your business.
Run an entire project with an outsourced team.

Get to know our Specialists

Take control of your complaints handling operations with our intelligent automation platforms.

Our solutions will:

Create seamless, multi-channel customer journeys that automate compliance.
Deliver best-practice expertise, fully integrated within the platform.
Scale to support business operations or transformation projects of any size.

Explore our Technology

Reveal the hidden insights in your complaints data to help you better understand your customers.

We improve your operations by:

Maximising the data you already hold. Revealing trends, costs, and causes of complaints.
Giving early sight of process improvements and cost savings.
Using root cause analysis to deliver actionable insights and intelligence.

Uncover our Insights