Equiniti Charter’s services allow you to successfully manage and report on regulated and non-regulated complaints, compliments, and many other case types. All in accordance with industry standards.
Deliver collections/recoveries work and vulnerable customer care
Improve customer management efficiency
Yield significant cost reductions and efficiency gains
Regulatory change and compliance
Transformation and change programmes
Drive business process improvements
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Find Out More > 
Find Out More > Founded in 1997, Hazell Carr quickly became the UK’s largest provider of specialist review and support services to the financial services and regulated industries. The company quickly began to expand into new business areas, offering third-party administration, actuarial services, consultancy, regulatory review, resourcing, and outsourcing. Part of the Equiniti Group since 2011, Equiniti Hazell Carr is now one of the most respected and trusted companies working in the marketplace.
We work with some of the world’s leading and customer-facing organisations.
EQ Charter ensures customers can consistently capture, manage and analyse all forms of complaints and feedback to improve customer satisfaction and drive business improvements.
EQ Charter is here to support all industries, including Retail, Gambling and Holiday firms, but with a specific focus on the below:
Supporting all FS companies with FCA and FOS compliance, best practice complaints handling and the Consumer Duty.
Increasing efficiencies in handling passenger complaints and compensation operations across rail, coach, and air travel.
Optimising customer engagement operations, including support for vulnerable customers, and providing valuable MI to shape business improvements.
Combined, our team has over 90 years of experience in specialist resourcing and consultancy.
MEET THE TEAMVisit our Customer Resolutions page for our full range of services and solutions.
Customer Resolutions GET IN TOUCH