In every business, from time to time, things go wrong. It is not always the fault of the business itself but regardless of how a mistake has been made, an effective remedy is needed. This involves time and resources. We can help.
At EQ, we help regulated businesses to effectively resolve peaks of activity. How do we do this? Using technology-led robotics, skilled remediation specialists, and facilities.
By reviewing existing procedures, stripping away legacy processes, and introducing automation, we can reduce internal resources and associated costs for our customers by up to 50%.
As a strategic partner, we provide the people, processes and technology to help you manage customer contact programmes, meaning you don’t have to contract, engage and manage multiple suppliers.
We combine our specialist remediation components to deliver the best solution for your business.
Our client is implementing technology and a contingency outsource operation to deal with increased commission complaints relating to the FCA activity in this area.
We are implementing a dedicated complaints management system for motor finance cases, supported by our specialist resource, and outsource locations.
Remediation Components
MMX Software | Specialist Resource | Outsource Locations
Our client is conducting a complex remediation to reunify legacy customers with physical assets.
We are providing consultancy expertise to help our client define the process and then implement a managed service to trace legacy customers, contact them, and handle associated queries and issues.
Remediation Components
MMX Software | Specialist Resource | Outsource Locations | Print & Mail | Remediation Consultancy | Customer Service | Tracing
This pensions consultancy is struggling with a peak in annuities complaints relating to servicing issues and wants to understand the root cause of these delays so the issues can be resolved.
We are providing a small team of specialist pension complaint handlers to our client’s office to help them deal with this issue.
Remediation Components
Specialist Resource
We’re working in partnership with a leading UK legal firm to provide an end-to-end pension transfer advice remediation. We are responsible for data gathering and calculating complex redress calculations.
Our actuarial team are performing these calculations, updating our case management system, and passing cases back to the advisor for payment.
Remediation Components
MMX Software | Specialist Resource | Outsource Locations
We’re providing one of our banking clients with interim customer service resource due to a peak in customer contact.
We’re one of our client’s strategic suppliers and help them cope with unexpected peaks in work through quickly supplying teams of skilled resource.
Remediation Components
Specialist Resource
CASE STUDY
Our unique and proven approach to remediation has had significant benefits for our customers. EQ helped a retail bank to achieve projected savings of C.£14m through the use of automation to deliver a remediation project.
When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and exec...
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Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
Share your remediation challenges with us. We’re here to help.
Contact our experts
Specialist complaints and feedback management solutions.
Expert customer management resourcing to solve complex customer challenges.
Make positive change in the way you help your customers, with support from our practical customer resolution consultants.
