Remediation Solutions

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Flexibly Managed Remediation Services

In every business, from time to time, things go wrong. It is not always the fault of the business itself but regardless of how a mistake has been made, an effective remedy is needed. This involves time and resources. We can help. 


EQ Helps You Save On Cost

At EQ, we help regulated businesses to effectively resolve peaks of activity. How do we do this? Using technology-led robotics, skilled remediation specialists, and facilities.

By reviewing existing procedures, stripping away legacy processes, and introducing automation, we can reduce internal resources and associated costs for our customers by up to 50%.


Nimble By Nature

As a strategic partner, we provide the people, processes and technology to help you manage customer contact programmes, meaning you don’t have to contract, engage and manage multiple suppliers.


We Consult

EQ has subject matter experts from a variety of remediation disciplines including customer treatments, data analysis, and process design.
We work with you to understand the goal of the remediation activity and create effective treatment designs and delivery processes.

We Design

The team will aim to identify the fastest, safest route to live. We consider the data readiness, treatments required, and capabilities available. With early engagement, EQ optimises the treatment design to get the right customer outcome.

We Deliver

We work during all project phases to advance the delivery of the remediation. The team works towards identifying a target population, beginning remediation early to adopt a “learning by doing” approach within the project.

CASE STUDY

Delivering Optimised Remediation Solutions

Our unique and proven approach to remediation has had significant benefits for our customers. EQ helped a retail bank to achieve projected savings of C.£14m through the use of automation to deliver a remediation project.


500,000
policies across multiple brands
85%
reduction in handling time (automated vs manual)
18
case categories in a complex project requiring different workflows
£14m
of cost savings passed to client
12
month project duration
65%
of cases automated

We Love A Challenge – Share Yours With Us Today.

Share your remediation challenges with us. We’re here to help.

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