Specialist regulated resourcing, outsourcing, and consultancy expertise
Equiniti Hazell Carr is an EQ business
Equiniti Hazell Carr provides skilled technical resources to highly regulated industries to meet long or short-term requirements. As a trusted resourcing partner, we deliver the right people, at the right time, and in the right place.
We provide specialist resources with the following skillsets:
Complaints Management
Past Business Review & Remediation
Regulatory Services
Specialist Pensions Services
Business Process Optimisation
Actuarial Services
We support a wide variety of regulated industries including
Financial Services
Supporting all FS companies with FCA and FOS compliance, best practice complaints handling and the Consumer Duty.
Motor Finance
As a specialist member of the FLA, we support motor finance firms to deliver positive customer outcomes and prevent consumer harm.
Pensions
Working with Pensions Providers, Advisers, and Administrators to deliver excellent customer service.
Utilities
Offering specialist support to the utilities industry, providing expertise to assist with past business review, remediation, complaint handling and regulatory compliance activities.
Mortgages
Supporting lenders to deliver high-quality services to all their customers, including the most vulnerable in line with changing regulation and the Consumer Duty.
Consumer Credit
Providing a range of services to help Consumer Credit firms increase operational resilience and adapt to changing regulatory requirements.
Our Customer Resolution Services
Specialist Resources
EQ’s specialist resourcing experts cover many core disciplines. We have a proven track record in dealing with: vulnerable customers, customer journeys, complaints, and complex customer service queries. To support your existing teams, we provide contingent resources and cost-effective solutions at times of high demand and transition.
End-to-end Remediation services
Bringing together award-winning complaint management technology, internal and externally outsourced resourcing. Our end-to-end solution can be used for comprehensive rectification and remediation projects. Helping you proactively manage complaints or cases before they escalate.
Practical Consultancy
Taking a consultative approach, our team optimise the delivery of complaints handling and remediation projects. Results are achieved using technical case management and workflow solutions and specialist resourcing capabilities. MI reporting and root cause analysis help identify business improvements.
Part Of The EQ Group
Founded in 1997, Hazell Carr quickly became the UK’s largest provider of specialist review and support services to the financial services and regulated industries. The company quickly began to expand into new business areas, offering third-party administration, actuarial services, consultancy, regulatory review, resourcing, and outsourcing. Part of the Equiniti Group since 2011, Equiniti Hazell Carr is now one of the most respected and trusted companies working in the marketplace.
5000 +
active consultants in our resource pool
2 -week
average on-boarding time
40 +
businesses trust us with their customer service
25 %
reduction in resolution time for complex cases
Experienced Team
Combined, our team has over 90 years of experience in specialist resourcing and consultancy.
Meet The TeamFind Out More
Visit our Customer Resolutions page for our full range of services and solutions.
Customer Resolutions Get in touch