We have over 90 years of experience in customer complaint management, specialist resourcing, and consultancy.
Sue Bartlett
Managing Director
Sue leads the Customer Resolutions team and believes in maintaining close working relationships with our clients. With over 25 years of experience in technical and advisory roles in the banking and life and pensions sectors, Sue takes a very hands-on role in ensuring that we deliver great services.
Hayley Fellows
Client Services and Sales Director
Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients. Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly.
Jonathan Britten
Consulting and Implementations Director
Jonathan brings an innovative approach to business process improvement and digital solutions. Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.
Anthea Coulter
Resourcing Account Director
Anthea believes in delivering the best outcomes for businesses and consumers. Her many years’ experience within financial services covers General Insurance, Life and Pensions, and Banking. Anthea focuses on operational effectiveness and people skills.
Hollie Corrick
Resourcing Account Director
A passionate and driven recruiter with a strong background in talent acquisition and engagement. Hollie's 20+ years' experience in recruitment, stakeholder, and relationship management includes working in Financial Services, IT, Accountancy and Finance, procurement, and legal sectors.
Dan Denyer
Resourcing Account Director
With more than 20 years’ experience in delivering solutions for clients, Dan is passionate about ensuring fair outcomes for customers. As a hands-on leader, Dan understands the need to provide cost-effective, flexible solutions across a broad spectrum of industries, including banking, insurance and utilities.
Nicholas Wilshin
Head of Business Services
Nick’s 20+ years of experience gives him a strong understanding of financial services products, the regulatory environment, and customer services. As the writer, co-ordinator and manager of all bids and proposals, he is central to the on-boarding of new client projects across financial services and advisory markets.
Joel Priest
Head of Resourcing
As our Head of Resourcing, Joel brings his many years of resourcing experience to finding the highest calibre candidates for our clients. With previous experience of resourcing for blue chip companies like PwC, KPMG, and Ernst and Young, Joel understands how to find the best new and established talent to meet our clients’ needs.
Lauren Moore
People Operations & Onboarding Manager
Responsible for our screening and audit functions, Lauren has been with EQ for over 10 years. Well versed in all aspects of contractual compliance that ensures our client requirements are met, Lauren’s experience enables her to review and maintain existing standards and introduce new best practices into the Quality Assurance area of the business.
Jen Towers
Head of Implementation
A hugely experienced implementation professional, Jen’s expertise includes solution process design (as a BPMN expert), data analytics and reporting, and change management. Working within financial services technology for 15 years, Jen drives business process and automation improvements for our clients.
Preethi Premkumar
Portfolio Director
Preethi is a results-driven and commercially focused leader with a successful track record of delivering transformation and change initiatives in software, business, and financial services for over 10 years. She has proven ability in effecting cultural change, implementing governance structures, reducing operating costs, and lifting employee engagement.
Liz Rose
Operations Director
Liz has vast operational experience of running large projects including for major banks and the Financial Ombudsman. With a proven ability to lead, devise and implement operational strategies across multiple and complex work streams, Liz supports our clients in ensuring company and regulatory targets are met and results delivered against strict deadlines.
Matt Hendy
Technical Director
With over 20 years of experience, Matt is responsible for the development and testing of our case management platforms. Matt is also closely involved in all stages of product implementation, from initial concept and design, through to delivery and ongoing enhancements, and ensures that our platforms meet client needs.
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