MMX: Intelligence And Excellence

For over 20 years, our technology has been relied upon by some of the UK’s largest customer-facing organisations.

We’ll help you meet regulatory obligations, improve business operations, and deliver on your customer promise.

With unrivalled analytical insights capability, capturing comments and complaints from many channels, you’ll see improvements in customer satisfaction and business profitability with MMX.

Key Features

Root cause analysis

Ability to drill down on the root cause of complaints, enabling clients to proactively manage the cause of complaints and implement solutions prior to the complaint arising.

Highly flexible configuration

Simple and easy-to-use software that can be configured in line with legislation or company policies around complaint management.

Seamless integration 

Integrates with third party systems for example CRM, SAP, document management and social media.

AI algorithms

The software utilises AI algorithms to further assist users in the identification of vulnerable customers, product and complaint nature categorisations, and helping to reduce recording errors made at the front line.