Cloud-Based SaaS Complaints Software

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Expert Technology For Financial Services Firms

EQ Complaints Professional draws from 20 years of regulatory experience and is a fully automated, FCA compliant complaints management system.

FCA compliance made easy

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Transform and streamline the way you manage your regulated complaints with our pre-configured, cloud-based solution.

  • Automated Regulatory Workflows – Fully FCA compliant workflows 
  • Automated FCA Reporting – Regulator's standard complaints returns and reports generated automatically 
  • MI And Root Cause Reporting – Business improvement and trend analysis 
  • Data Security – Robust on-premise level security in the cloud
  • Easy To Install – Little input required from your IT team

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Expertise at every step

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Reduce the regulatory risk to your business with our automated workflows and fully integrated best practice advice.

  • Easy To Use – Intuitive system with expert guidance integrated at every step 
  • Enforce FCA Compliance – Automated decision-making ensures best practice amongst users 
  • Integrated Alerts – Never miss a deadline with inbuilt, FCA compliant timescales 
  • MI And Root Cause Reporting – Business improvement and trend analysis 
  • Single System Solution – All information and documents held in one place 

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Quick and fair resolutions

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Deliver consistently high quality customer outcomes using our automated compliance decision-making process.

  • Workload Management – Oversight tools reduce bottlenecks and maximise capacity
  • Integrated Alerts – Never miss a deadline with inbuilt, FCA compliant timescales 
  • Enforce FCA Compliance – Automated decision-making ensures best practice amongst users 
  • FOS Integration – Embed FOS processes and record all investigations
  • Full Audit Trail - Control and monitor access and actions throughout

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EQ's Complaint Management Expertise

40 %

of all UK regulated complaints are managed by EQ

20 +

years' experience in regulated complaint handling

270 m

customers worldwide are served by our systems


financial services brands trust us to manage their complaints

Watch our video to find out how EQ Complaints Professional can benefit your business

  • FCA compliance made easy with automated decision-making
  • Expertise at every step with integrated best practice advice
  • Quick and fair resolutions delivering high quality customer outcomes
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Get Started With EQ Complaints Professional

If your organisation manages 500-50,000 complaints per year, our experts are here ready to help you take the next step. Get in touch today.

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How We Make A Difference For You

Our on-premise solution has brought our clients these efficiencies, EQ Complaints Professional can do the same for you.

75 %

increase in employee productivity

75 %

quicker case resolution

90 %

of customer queries resolved at first contact

50 %

reduction in complaints volumes

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