MMX - Enterprise Complaints Management Software

Effortless Compliance. Increased Efficiency. Optimised Customer Outcomes.

MMX helps businesses implement an enterprise-wide approach to managing customer complaints and other specialist case types. It’s a powerful, configurable software platform that can automate specific process requirements and integrate with other in-house systems.

For over 20 years, our technology has been relied upon by some of the UK’s largest customer-facing organisations. We’ll help you meet regulatory obligations, improve business operations, and deliver on your customer promise. 

With unrivalled analytical insights capability, capturing comments and complaints from many channels, you’ll see improvements in customer satisfaction and business profitability with MMX. 

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MMX: Intelligence And Excellence

Our industry-leading software builds a centre of excellence for managing customer resolutions and a hub for your customer intelligence. 

  • Regulatory requirements are met; including FCA reporting.
  • Easily integrated with other company systems and databases.
  • Flexible and scalable tech to cope with regulatory changes, and rises in demand.
  • Developed to support multi-channel contact capture.
  • Robust reporting and analysis tool, support crucial business decisions.

EQ's Complaint Management Expertise

40 %

of all UK regulated complaints are managed by EQ

20 +

years' experience in regulated complaint handling

270 m

customers worldwide are served by our systems

55

financial services brands trust us to manage their complaints

Key Benefits

Effeciency
Driving efficiencies around complaint handling

On-Premise or Cloud hosting
Options for hosting on-premise or in the cloud, by the client or EQ

Proven and Stable Platform
Proven and stable platform used by highly regulated companies

Customer Relationship and Experience
Improved customer relationship & experience

Reputation of the Organisation
Reputation of organisation​

Cost Savings
Cost Savings

Key Features

Root cause analysis
Ability to drill down on the root cause of complaints, enabling clients to proactively manage the cause of complaints and implement solutions prior to the complaint arising.

Highly flexible configuration 
Simple and easy-to-use software that can be configured in line with legislation or company policies around complaint management.

Seamless integration
Integrates with third party systems for example CRM, SAP, document management and social media.

AI algorithms
The software also utilises AI algorithms to further assist users in the identification of vulnerable customers, product and complaint nature categorisations, helping to reduce recording errors made at the front line.

Comprehensive reporting and notifications
Enables clients to remain compliant with their complaint reporting in a cost-effective, simple, and transparent way.

Workload management
Assign cases on a case-by-case basis to individual team members and have full visibility of workloads.

Automated Compliance
Helping organisations in regulated industries such as Financial Services, Utilities and Telecoms remain compliant in the way they handle complaints. 

Supporting specialist cases
Manage case types such as Payment Services Directive (PSD2), Data Subject Access Requests (DSARs), Compliments, Quality Assurance (QA) checks, Root cause Analysis (RCA) investigations, and many more.

Get Started With MMX

Share your complaints and resolutions challenges with us and discover how we can help improve your customer-facing operations.

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