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Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.
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