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Equiniti's DNS Reaches 500,000 Notifications
article Customer Engagement

Equiniti's Death Notification Service Reaches 500,000 Notifications: A Milestone of Compassion and Efficiency

Wednesday, 14 February 2024

Equiniti's Death Notification Service surpasses 500,000 notifications sent through the service. This highlights the service's efficiency and reliability, and underscores the compassion and sensitivity with which the DNS handles the delicate matter of death notifications.

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Five Reasons Why Complaints Management Is A Boardroom Issue
article Customer Engagement

5 Reasons Why Complaints Management Is A Boardroom Issue

Thursday, 25 January 2024

We examine how visibility of complaints and feedback at Board level can support business with both regulatory and ESG responsibilities.

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Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting
article Customer Engagement

Rail Operations: Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting

Friday, 12 January 2024

This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).

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article Customer Engagement

FCA Extends The 8-week Deadline To Investigate Complaints About Motor Finance Discretionary Commissions

Thursday, 11 January 2024

The FCA has announced it has decided to pause the 8-week deadline for motor finance firms as part of its ongoing investigation into discretionary commission complaints. We summarise this new development, and what firms can expect moving forward as the FCA and FOS continue to work through this complex issue.

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The Work To Be Done By Firms Under The Consumer Duty
article Customer Engagement

Key Trends In The FCA’s Complaints Data Reveal The Work To Be Done By Firms Under The Consumer Duty

Thursday, 14 December 2023

With the H1 2023 FCA complaints data the last batch to be submitted before the Consumer Duty came into force in the summer, this will be the benchmark by which firms are judged when making improvements moving forward.

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Delivering A Global Solution To Benefit Local Consumers 800X600
casestudy Customer Engagement

Delivering A Global Solution To Benefit Local Consumers

Friday, 8 December 2023

Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.

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