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Customer Engagement

EQ Exclusive Trend Analysis - FCA Complaints Statistics

30 June 2022

EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.

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Customer Engagement

Using Data to Improve Complaints Handling

22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations. 

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Customer Engagement

Building Regulation Around The Consumer

23 February 2022

Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.

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Customer Engagement

As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?

13 January 2022

As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.

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Customer Engagement

DNS User Story Reveals The Impact The Service Has On The Bereaved

18 October 2021

A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.

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Customer Engagement

Practical Hints And Tips For Working With The FOS

08 September 2021

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.

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