EQ Views
High Demand For Services And Limited Resource: Should You In Or Outsource?
Wednesday, 12 March 2025When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.
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Five Mistakes That Slow Down Remediation
Monday, 10 March 2025Common human approaches to problem solving often work against us when undertaking remediation programmes. Find out how to avoid the most common mistakes in our whitepaper.
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Complaints Handling Best Practice For BNPL Firms
Monday, 17 February 2025With full FCA regulation on the horizon for Buy-Now-Pay-Later (BNPL) products, we look at the what best practice complaints handling looks like for regulated businesses.
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Key Dates For The Motor Finance Industry In 2025
Wednesday, 29 January 2025EQ looks at the key dates facing motor finance firms in 2025 and how firms are being proactive in preparing their business operations for what lies ahead in what will be a challenging year.
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A Review of Complaints Handling In Financial Services
Wednesday, 22 January 2025Our Customer Resolutions experts explore what the most recent FCA complaints data can tell us about the current state of complaints handling across Financial Services.
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FCA complaints data for H1 2024 reveals small decrease in new complaints.
Thursday, 24 October 2024We summarise the latest complaints data from the FCA, highlighting trends in complaints handling volumes and performance from January-June 2024.
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