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Customer Engagement

As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?

13 January 2022

As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.

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Customer Engagement

DNS User Story Reveals The Impact The Service Has On The Bereaved

18 October 2021

A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.

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Customer Engagement

Practical Hints And Tips For Working With The FOS

08 September 2021

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.

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Paragon Case Study 2021
Customer Engagement

Paragon Case Study

20 July 2021

EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.

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Customer Engagement

How Is The Utilities Industry Preparing For A Bad Debt Crisis?

14 July 2021

With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.

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Customer Engagement

Customer Experience And Bereavement - Three Key Areas Of Focus

23 March 2021

Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.

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