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Customer Resolution Motor Finance Complaints
article Customer Engagement

The Increasingly Complex World Of Motor Finance Complaints

07 December 2022

As complaints in the motor finance sector increase in number and complexity, EQ looks at the challenges the sector faces in keeping their customers happy, and their businesses profitable.

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Equiniti Easing The Pressure On Mortgage Lenders
article Customer Engagement

Easing The Pressure On Mortgage Lenders

05 December 2022

EQ explores the rising tide of financial vulnerability in the mortgage market and the many challenges facing lenders in this climate. We also review the support available to them as they manage increasing numbers of complex customer situations.

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FCA Review Results
article Customer Engagement

FCA Review Identifies £12 Million In Compensation To Be Paid To Struggling Borrowers

10 November 2022

The FCA has identified that 70% of lenders have lessons to learn, and possibly compensation to pay, following their treatment of vulnerable customers during the pandemic.

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Survey From The UK Bereavement Commission
article Customer Engagement

EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement

11 October 2022

On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.

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DNS Case Study Imagery2
casestudy Customer Engagement

Paul's Story Explains The Difference The Death Notification Service Can Make For The Bereaved

01 August 2022

A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.

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Debt Crisis EQ Lending
article Customer Engagement

Can You Steer Your Customers Through the Debt Crisis?

26 July 2022

The soaring cost of living is clearly posing challenges for everyone, including the financial services sector and the Financial Conduct Authority has reminded lenders of their responsibilities to vulnerable customers.

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