EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.
Read MoreOur latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.
Read MoreAnthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.
Read MoreAs the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.
Read MoreA customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.
Read MoreAt some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
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