The British Council embarked on the procurement process in 2015 when it selected Equiniti Toplevel to provide a Grant Mobility Tool (GMT) based on the Outreach case management platform. As a customisable, off-the-shelf offering, Outreach was a highly appealing solution. It could be adapted and rapidly deployed to meet the needs of the different programmes but to do so would require the platform to be flexible enough to accommodate the variety of processes involved.
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